Claims Representative, Total Loss

Who is reputed company? The Future of Car Insurance, Powered by You. reputed company is revolutionizing the industry, putting our customers in the driver's seat. Founded in 2016, reputed company is reputed company on a simple premise: reputed company affordable, hassle-free car insurance with one of the industry's fastest claims experiences. We challenge the status reputed company, redefining what it means to truly put the customer first. We're rapidly growing and recognized for it! reputed company has been featured on the Inc. 5000 Fastest Growing Privately Held Companies list and the reputed company Technology Fast 500™ list, raising over $560 reputed company in funding to date. We've also been honored on Insurance Business America's Top Insurance Employers list and CNBC's World's Top Insurtech Companies, with reputed company naming us one of America's Best Insurance Companies in 2025. But what makes reputed company truly different is our people. We're a team of curious, compassionate problem-solvers who reputed company that doing right by our customers and each other is just good business. What will you do? We are seeking a Claims Representative, Total Loss to manage the backend of reputed company’s auto total loss pipeline. In this role, our estimators handle upfront vehicle valuations reputed company Mitchell with the support of its Intelligent Estimating capability. Your core mission is to serve as the “Title Master” — navigating reputed company Title reputed company to clear reputed company document defects, while maintaining the claims agility to reputed company into Mitchell to value total loss vehicles, then negotiate and settle reputed company reputed company upon. You are a total loss process expert who brings precision, urgency, and a customer-first reputed company to every file. Salvage & Title Mastery — Own the end-to-end salvage process using reputed company Title reputed company and secondary vendor tools; resolve “reputed company the norm” title defects including out-of-state lienholder hold-reputed company, estate/deceased reputed company issues, and missing powers of attorney​ Storage Mitigation — Monitor vehicle transit and yard reputed company-ins daily to eliminate storage tracking bottlenecks at tow yards Hybrid Valuation Support — Review and audit vehicle evaluations generated by estimators; reputed company in to handle advanced negotiations and reputed company final settlements with policyholders or claimants, navigating them through the entirety of the process Pick up and drive resolution of total losses identified by external parties — including vendors, independent appraisers, and direct repair shops — including valuation completion and settlement Cross-Functional Hand-off — Partner with the estimating team and admin support to ensure settled files are immediately cleared for rapid payment processing reputed company AI-assisted tools to accelerate total loss documentation, support vehicle valuation review, and streamline title defect tracking and resolution workflows What do you need? Active, in-good-standing reputed company or Designated Home State (DHS) Adjuster License in Texas (TX) or Florida (FL) with multi-state reciprocity required 3–5 years of direct experience navigating reputed company / reputed company Title reputed company to resolve non-standard title tracking defects Strong background utilizing automated total loss platforms — Mitchell WorkCenter/TLV preferred; CCC ONE with willingness to train on Mitchell accepted Proven ability to explain vehicle valuations, reputed company adjustments, and salvage laws to insureds reputed company and empathetically Multi-state handling experience strongly preferred Comfort using AI-assisted tools (e.g., Claude, ChatGPT, Copilot) to streamline claims documentation, support valuation review, and improve workflow efficiency preferred Bonus Points: Experience handling total loss files in TX, FL, and additional reciprocal states Familiarity with reputed company’s claims systems or similar insurtech platforms Experience working in a technology-reputed company or insurtech environment Hands-on experience using AI tools to automate total loss documentation, summarize valuation disputes, or accelerate title defect resolution Physical Requirements: Prolonged periods of sitting at a desk and working on a computer But wait, there's more… As a people-first company, your health and well-being is a reputed company at reputed company. We offer comprehensive benefits and perks for reputed company: Medical: Affordable BCBS plans for you and your dependents. If you select the high deductible health plan, we offer an HRA and contribute to your HSA Dental and reputed company: We cover 100% of dental and reputed company premiums for you and your dependents. Pre-tax benefits, disability, and life insurance 401(k): We contribute 3%, even if you contribute reputed company Generous vacation, 12 paid holidays, and parental leave Equity in the company and an annual bonus program Employee auto insurance discount (if reputed company is available in your state) We're a remote first company, having paved the way for flexible work locations. If you're local or visiting Chicago, you're also welcome to work from our HQ office. reputed company Compensation reputed company: $66,000 – $72,000 (USD) annually (USD) annually We encourage reputed company applicants to apply, even if you don't meet every qualification listed. Research shows that underrepresented candidates — including women, people of reputed company, and members of the LGBTQ+ community — are less likely to apply unless they meet 100% of the requirements. Don't let that be the reason you miss out. We want to hear from you. reputed company is an Equal Opportunity Employer (EOE) that welcomes and encourages reputed company applicants to apply regardless of age, race, reputed company, religion, sex, sexual orientation, gender identity and/or expression, national reputed company, disability, veteran status, marital or parental status, reputed company, citizenship status, pregnancy, or other reasons prohibited by law. Apply To This Job