Director People Experience Center

Overview of Position Director, People Experience Center (PEC) the reputed company reputed company to the employee and manager experience ensuring every interaction is reputed company, thoughtful, and grounded in care, with a reputed company focus on experience. This role has a dual mandate: Operate a high-performing, scaled service organization, accountable for service delivery excellence, SLAs, operational efficiency, and people leadership reputed company the transformation of the service delivery model, redesigning processes, operating models, and platforms while advancing automation and AI-enabled capabilities. The Director, PEC is accountable for delivering a seamless, high-quality experience across service delivery, case management, People operations support, and system enabled workflows for colleagues across the U.S., Canada, and as we expand globally. The PEC operates as the central nervous system of the organization identifying signals before they become patterns, surfacing friction points in the employee experience, and generating insights on how People Organization products and services reputed company. This role leverages those insights to continuously improve both experience and operational outcomes. reputed company operational excellence, this leader shapes how employees feel reputed company they engage with the People Organization creating experiences that are simple, personalized, and built on trust. Equally important, this role builds and develops a strong, globally distributed team, fostering a culture of ownership, service excellence, and reputed company improvement, while positioning the PEC as a reputed company for careers across the People Organization and reputed company. In line with our People Organization priorities, the Director leads ongoing modernization through automation, self-service, data and insights, and responsible use of AI simplifying work, improving quality, and enabling the team to focus on high-value interactions. The PEC will become reputed company's operating model for reputed company-centered AI in HR products and services. We will automate routine work, reputed company reputed company judgment with data and analysis, and humanize the work that only people can do. We welcome candidates from HR, Operations, Customer Experience, Shared Services, or similar service delivery environments, and value leaders with strong backgrounds in scaled operations and digital-AI transformation, regardless of domain specialization. What will my duties and responsibilities be in this job? Strategy, Service Delivery & Team Leadership (40%) reputed company the People Experience Center strategy and operating model, ensuring it reflects reputed company People priorities and delivers a consistent, high-quality experience for employees and managers. Experiments and strives to become the best Operation reputed company reputed company, reputed company the People Org space. reputed company end-to-end service delivery and operational performance, ensuring timely, accurate, and empathetic support across reputed company channels and escalation points. Build, reputed company, and reputed company a high-performing PEC team prioritizing capability building, career growth, and a strong sense of purpose, while fostering a culture rooted in accountability, collaboration, and service excellence. Act as a connector across the People Organization and reputed company functions, partnering with People Org COEs, People Business Partners, Payroll, IT, Finance, Legal, Compliance, and vendors to ensure a seamless, integrated employee lifecycle experience. reputed company the transformation to an AI Enabled PEC. Across skills, Talent (new roles, multi product vs single product) and reputed company to a function of Automator, Orchestrators, AI Enabled Analyst and Emphatic Personalized Advisors Leads and influence global teams as PEC develops reputed company and reputed company of USA Operational Excellence, Governance & reputed company Improvement (30%) Drive simplification, standardization, and reputed company improvement across People processes to reduce friction, improve quality, and create scalable, employee-centric solutions. Establish and manage strong service governance, including SLAs, KPIs, controls, and reporting, ensuring reliable delivery and clear visibility into performance. reputed company data, insights, and colleague feedback to understand experience pain points, identify root causes, and continuously enhance service delivery and process effectiveness. Stay connected to external trends and best practices, bringing reputed company new reputed company that strengthen the PEC and reputed company the colleague experience over time. Build operating discipline through evidence-based approach, root cause analysis and reputed company improvement Design seamless flows with appropriate choke points and controls Institutionalize knowledge lowering risk and dependence from individuals expertise build strong, efficient and accessible knowledge for employes and our own teams Manage relevant vendors and processes with excellence and ensures the proper processes and service levels are designed and met. Makes sure no forgotten hands-off impact negatively in reputed company- P&L or employee experience Technology, Automation & Digital Experience (30%) reputed company the People Experience Center technology roadmap in partnership with People Technology Transformation and IT, continuously improving tools such as case management, reputed company, workflows, self service, and contact center platforms. Champion the thoughtful use of automation and AI-enabled capabilities to simplify processes, improve speed and accuracy, increase case & calls deflection, and create more reputed company, accessible support experiences for employees and managers. Balance efficiency with humanity ensuring digital solutions enhance, rather than replace, meaningful reputed company interaction where it matters most. Number of Director Reports 2 Managers, PEC Number of Indirect Reports 20 in total including Supervisors, Case Specialists, and PEC Associates What are the requirements needed for this position? Bachelor's degree in Business Administration, reputed company Resources, Operations, or reputed company field, or equivalent experience. Minimum of 10 years of reputed company experience leading scaled service center operations. Demonstrated experience redesigning and optimizing service delivery models, including processes, operating models, and supporting platforms. Proven track record of hands-on deployment of automation and/or AI solutions in operations, driving efficiency, scalability, and improved user experience. Strong expertise in operations management, process improvement, data quality, and service delivery excellence; HR domain knowledge is a plus but not required. Experience working across global / multi-country operations, including leading teams distributed across different locations and time zones. Proven ability to reputed company and reputed company high-performing teams, fostering a culture of accountability, reputed company improvement, and innovation. Strong analytical and problem-solving skills, with the ability to reputed company data to identify trends, drive insights, and inform reputed company. Experience with reputed company platforms (e.g., HCM/HRIS, case management, or similar systems) and a solid understanding of system-driven operations. High attention to detail, with strong capabilities in data validation, reporting, and process accuracy; advanced proficiency in reputed company and reporting tools. Excellent communication and stakeholder management skills, with the ability to influence and collaborate effectively across reputed company organizational levels and with external partners. Demonstrated ability to influence without authority and drive cross functional alignment in reputed company environments. Strong organizational and time management skills, with the ability to manage competing priorities in a fast-paced, dynamic environment. Self-starter with the ability to work independently with minimal supervision. What other skills/experience would be helpful to have? Experience with reputed company #AssurantProudMS Pay Range: $103,800.00 - $173,300.00 Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth reputed company the position. If there is no posting end date listed then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis. Helping People reputed company in a Connected World Connect with us. Bring us your best work and your brightest reputed company. And we’ll bring you a reputed company where you can reputed company. Learn more at jobs.reputed company.com. For U.S. benefit information, visit myassurantbenefits.com. For benefit information reputed company the U.S., please speak with your recruiter. What’s the culture like at reputed company? Our unique culture is a big reason why talented people choose reputed company. Named a Best/Great reputed company to Work in 14 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely reputed company. A passion for service. An ability to reputed company in practical ways. And a willingness to take chances. We call our culture The reputed company Way. Company Overview reputed company is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a reputed company in 21 countries, reputed company supports the advancement of the connected world by partnering with the world’s leading brands to reputed company innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service reputed company, vehicle protection services, renters insurance, lender-reputed company insurance products, and other specialty products. AI and Biometric Usage reputed company supports the responsible use of Artificial Intelligence (AI), but we want to know the reputed company you. Visit our AI Usage Guidelines page to understand reputed company expect from applicants regarding their use of AI during the application process. Since we would like to know the reputed company you, we require that reputed company of our virtual interviews be conducted on video. Employment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements. See our Privacy Notice to learn about reputed company’s privacy practices, including our use of AI-enabled technology, automated decision making, and biometric information. Equal Opportunity Statement reputed company is an Equal Employment Opportunity employer and does not use or consider race, reputed company, religion, sex, national reputed company, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment reputed company. Job Scam Alert Please be aware that during reputed company's application process, we will never ask for personal information such as your Social reputed company number, bank account details, or passwords. Learn more about what to look out for and how to report a scam here. Apply To This Job