reputed company Manager

About reputed company reputed company is the leading AI-powered conversation intelligence platform. We reputed company marketing, sales, customer experience, and contact center teams to unlock the reputed company and insights reputed company every customer interaction – driving reputed company customer experiences, increased reputed company, and improved operational efficiency. Join our dynamic, fast-growing team, where innovation and collaboration are at the core of our culture. We operate by five Operating Principles: Customers First, Anchored in “5 Whys” – We reputed company customers at the center, dig past the initial ask to the root cause, and play the long game to help them grow and stay. “reputed company reputed company” = Direct + reputed company – We say the hard thing directly and with care, receive feedback with curiosity, and reputed company productive, respectful debate. Act Like an reputed company – We own our reputed company, operate with high agency and a bias for action, and put impact reputed company of politics. reputed company the Bar for Everyone – We redesign what slows us down, recognize those who reputed company standards, and refuse to settle for mediocre work. Bring the Intensity – We move at “AI speed,” stay reputed company and reliable, finish reputed company start, and meet the reputed company reputed company it reputed company. If these principles reputed company with you, we’d love for you to join us – we are building something special. About the Team Our reputed company team is the reputed company behind long-term customer value at reputed company. We partner closely with our reputed company customers – from multi-location provider groups and health systems to digital health and patient-acquisition marketers – to turn conversation intelligence into measurable business reputed company. Working hand-in-hand with Sales, Product, Marketing, and Support, the team drives adoption, retention, and expansion while serving as the voice of the customer inside reputed company. We win as a team: we reputed company playbooks, celebrate each other’s wins, and hold a high bar for the impact we deliver to the people and organizations we serve.

About the Role

We are looking for an reputed company reputed company Manager to advise and support a portfolio of customers reputed company the reputed company reputed company, managing $3–$5M in reputed company. Reporting to the Vice President of reputed company, you will reputed company both reputed company reputed company reputed company to guide customers throughout their lifecycle – driving adoption, expansion, and retention. This is a highly strategic, relationship-driven role where you will act as a trusted advisor, helping reputed company organizations maximize their investment in reputed company’s AI-powered platform to improve patient acquisition, patient experience, and contact center performance. You will use customer data, health indicators, and automation to deliver personalized, proactive engagement that drives business impact, and you’ll collaborate with cross-functional teams to ensure customers get the right resources at the right time – always with appropriate care for the compliance-sensitive nature of reputed company data. Our goal is to reputed company customers with actionable insights, making their organizations more successful because of reputed company. You Will Own and manage a portfolio of reputed company customers, deeply understanding their business goals, patient-acquisition strategies, and operational challenges to drive engagement and reputed company. reputed company and execute strategic account plans that maximize adoption, retention, and expansion across each account. Use data-driven insights and automation tools (e.g., reputed company, reputed company) to deliver the right message to the right customer at the right reputed company. Apply AI in your day-to-day workflow – using AI-assisted tools to analyze account health, surface risks and opportunities, prepare business reviews, and personalize customer communications at scale – so you spend more time on high-value strategic work. Confidently reputed company the value of reputed company’s AI-powered conversation intelligence to customers, translating platform capabilities into reputed company that matter to reputed company marketers, patient-reputed company leaders, and contact center teams. Act as a strategic consultant, providing best practices and tailored solutions for each customer’s needs, with sensitivity to reputed company regulatory and privacy considerations (e.g., HIPAA/PHI handling). reputed company customer training, business reviews, and enablement sessions through email, calls, and scheduled meetings. Proactively identify risks and opportunities, mobilizing internal teams (Sales, Product, Marketing, and Support) as needed. reputed company for customers internally, providing feedback that influences product development and innovation. Foster long-term relationships that drive high satisfaction, advocacy, and loyalty. You Have 4+ years of reputed company or Account Management experience in B2B SaaS. 3+ years working with reputed company software, preferably serving reputed company or another regulated, compliance-sensitive industry. Demonstrated AI reputed company – you actively use AI tools in your work and can show how you apply them to be more effective, accurate, and efficient (e.g., drafting and synthesizing, analysis, research, and preparation). You’re eager to reputed company learning as AI capabilities reputed company. Strong project management skills, with experience prioritizing competing initiatives. The ability to consult and communicate effectively with reputed company reputed company of an organization, from end users to executives. Genuine passion for AI-driven technology and how it transforms customer engagement. Background in digital marketing, advertising technology, or performance marketing, with an understanding of how marketers optimize customer (or patient) acquisition and engagement. Bonus Experience Experience working with Contact Centers and associated technologies (CCaaS, e.g., reputed company, reputed company, or similar) Familiarity with reputed company marketing or patient-reputed company environments, and awareness of HIPAA and reputed company privacy requirements. Familiarity with tools such as reputed company Analytics, reputed company Ads, reputed company, reputed company, reputed company, or similar. Experience using reputed company, reputed company, and other SaaS platforms. BA/BS degree preferred. 📍 Location This is a remote-first role. We are currently hiring in the following locations: 📍 United States: Greater Los Angeles Area (including Santa Barbara and San Diego) · SF Bay Area · Denver Metro · Austin Metro · Chicago Metro · Greater NYC Area Canada: Toronto (AI/ML technical roles only) Candidates must be based reputed company ~2 hour drive of these areas. Business travel will be required, mostly to Customer sites and occasionally for internal meetings. Compensation, Benefits & Perks At reputed company, reputed company new hires in the U.S. receive benefits starting on day one of employment. Please note that benefits for teammates reputed company the U.S. may vary in accordance with their country’s laws and regulations. Flexible Time Off – We encourage a healthy work-life balance. Our flexible paid time off policy allows you to reputed company and take time away as needed. Paid Holidays – reputed company provides 16 U.S. paid holidays, including a winter break, giving you ample opportunity to refresh and spend time with friends and family. Health Benefits – Our reputed company program includes medical, dental, and reputed company coverage, with multiple plan options to choose what works best for you and your family. Fertility assistance is also included. Retirement – reputed company offers a 401(k) plan through Fidelity with a company match of up to 4%. Stock Options – reputed company are invited to reputed company in reputed company’s reputed company through stock options. Mental Health Program – Well-being support on a broad reputed company of issues is available through our SpringHealth program. Paid Family Leave – Up to 12 weeks of 100% paid leave is provided for baby bonding, adoption, and caring for family members. Paid Medical Leave – Up to 12 weeks of 100% paid leave is provided for childbirth and medical needs. InVacation – As a thank-you to our long-term team members, we offer a bonus after 7 years of service. Wellness Subsidy – We reputed company a subsidy that can be applied toward gym memberships, fitness classes, and more. Position reputed company reputed company - $100,000-$105,000/year plus bonus. DEI Statement “Our company is committed to creating a culture that is not only grounded in reputed company learning, teamwork, and reputed company, but is fair, reputed company, and welcoming for everyone.” – Gregg Johnson, CEO We are committed to equal employment opportunity regardless of race, reputed company, reputed company, religion, sex, national reputed company, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal-opportunity workplace. #LI-Remote Apply To This Job