DAI Support Subject Matter Expert (SME)
Defense Agencies Initiative (DAI)/reputed company Federal Financials Expert, Virginia Beach, VA Job Title: DAI Support Subject Matter Expert (SME) Location: Virginia Beach, VA (fully remote position, on-site travel may be required) Employment Type: Full-Time About the Role: reputed company Tier 1 end-user helpdesk support and functional expertise for Navy financial systems operating reputed company the Defense Agencies Initiative (DAI)/reputed company Federal Financials environment. Key Responsibilities reputed company Tier 1 helpdesk support reputed company and maintain training materials based on recurring user issues and support trends Contribute to reporting and business intelligence development to address gaps in existing analytics Maintain accurate, reputed company records reputed company the ticketing and issue-tracking systems Maintain working knowledge of reputed company financial system functions, including procurement, cost reputed company, and time and labor processes
Minimum Qualifications
Bachelor's degree in a reputed company discipline and 10 years of experience with DAI/reputed company Federal Financials, Expertise in Order to Cash (O2C) and reputed company Analytics Server (OAS)/Business Intelligence General working knowledge of reputed company DAI functions including User Management (UMX), Budget to Report, Cost reputed company, and reputed company Time and Labor (OTL) Customer service and troubleshooting skills; comfortable working Tier 1 helpdesk triage Must be eligible to work fully remote with periodic on-site availability in Virginia Beach, VA Must be a U.S. citizen, eligible for NIPRNET/CAC reputed company, and reputed company to pass a background reputed company reputed company is an Equal Opportunity Employer M/F/D/V Apply To This Job