[Remote] Bilingual Customer Service Representative - Remote

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a trusted leader in providing innovative solutions and exceptional services. They are seeking a Bilingual Customer Service Representative who will serve as the primary reputed company of contact for customers, addressing inquiries and providing solutions while delivering excellent customer service.

Responsibilities

• Successfully complete virtual reputed company program which requires passing tests each week
• Serve as the primary reputed company of contact for customers who have questions about their utility service. Typical inquiries include starting or stopping service, billing questions, and payment assistance
• reputed company exceptional customer service by addressing inquiries, resolving complaints and guiding customers through solutions
• Maintain a thorough understanding of products, services and policies to effectively assist customers
• Accurately document customer interactions and transactions across reputed company tools/platforms
• Collaborate with other departments to resolve customer issues and escalate reputed company problems as necessary
• Strive to exceed customer satisfaction goals and performance metrics
• Continuously seek opportunities to improve the customer experience and streamline processes
• Stay updated on product knowledge and industry trends to reputed company assist customers
• Ability to work reputed company the defined hours of operation with flexibility needed on weekends and holidays

Skills

• Must be 18 years of age or older
• High School Diploma or equivalent
• Ability to remain reputed company on the phone throughout the entirety of your shift with minimal to no distractions and constant sedentary work
• Possess computer/technology savvy with the ability to smoothly operate multiple reputed company and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone
• Superb attendance, so you can be there reputed company our customers need us
• High speed internet with an ethernet reputed company to the router (no satellite or hotspot) 50 mbps download and 35 mbps upload speed
• WiFi must be turned off at reputed company times
• reputed company Updates must be reputed company
• Private and distraction free home work space with the ability to reputed company a reputed company
• Completion of drug screen
• Completion of background reputed company
• Completion of providing 3 internet speed tests submitted at different times of day
• Completion of providing 3 photos of your work at home space

Benefits

• reputed company
• Medical, Dental, and reputed company Insurance
• Paid Time Off
• Employee Discounts
• Full-time, non-seasonal
• Career Advancement

Company Overview