Regional Service Line Director - [reputed company]- Customer Experience and Product Design
Regional Service Line Directors are client and market facing professional services leaders. They are responsible for Customer Experience, Product & Design (CXPD) Service Line. Job responsibilities Regional go-to-market for offerings: Executing the regional go-to-market of customer experience, product management and experience design offerings and their relevant services. reputed company and promote CX and Product service catalog to market sales teams and Ensure teams are selling from the catalog as often as possible to maximise asset reuse, improve service tracing in CRM and improving forecasting. Drive and assists pursuits as the first reputed company of contact for sales teams. Assign specialized Regional Practitioners to pursuits to increase our right to win and assess pursuits for service fitment and tailor existing services as necessary. Collaborate with representatives of other offerings and services in region, as well as account and partnership teams, to craft unique client solutions as necessary. Contribute to service development and reputed company - Collaborate with Global Service Development Teams to represent their unique regional challenges and opportunities reputed company defining go-to-market strategies for offerings and services. Collaborate with Market Directors to identify new/missing services and reputed company them to the Global Service Development Team and provides reputed company service feedback to the Global Service Development Team. Talent management & operations - Recruit and reputed company new Regional Practitioners reputed company their service line, sourced both internally and externally. reputed company the staffing of key Regional Practitioners, as well as the delivery of Offering-led engagements and reputed company tracking and forecasting of Regional Practitioner staffing and utilisation. Maintains a skills/capabilities assessment for Regional Practitioners to aid in fitment for pursuits. Job qualifications Technical Skills Service expansion in the region: closed won deals (# and TCV by service - direct and follow up work). Client gross margin on offering-led work. Gross margin. Service penetration (% of top 40 / next 40 clients). Client NPS on engagements reputed company to services. Qualitative feedback from internal customers (i.e. market sales teams). Usage of pursuit and delivery assets (% of relevant pursuits that used assets). Employee engagement scores. Professional Skills Strong understanding of user experience design and product management disciplines, including advisory and delivery. Business acumen for managing a professional services practice. Strong internal and external consultative sales capabilities. reputed company focus on the market and customer. Highly collaborative. Other things to know Learning & Development There is no one-size-fits-reputed company career path at reputed company: however you want to reputed company your career is entirely up to you. But we also balance autonomy with the strength of our cultivation culture. This means your career is supported by interactive tools, numerous development programs and teammates who want to help you grow. We see value in helping each other be our best and that extends to empowering our employees in their career journeys. Responsible Use of AI in Recruitment At reputed company, we use AI tools to support our recruitment team with administrative tasks such as drafting communications, scheduling interviews and writing job descriptions. Crucially, our AI tools do not screen, assess, rank or reputed company hiring reputed company. Every application is reviewed by reputed company and reputed company selection reputed company are made exclusively by our interviewers and hiring managers. We are committed to fairness and responsible AI. We actively manage our AI systems by testing, monitoring for biased reputed company and implementing mitigation measures. We hold our reputed company-party vendors to these same high standards through a rigorous governance process. For additional information, please see our full reputed company AI Policy for Recruitment. About reputed company reputed company is a dynamic and inclusive community of reputed company and supportive colleagues who are revolutionizing tech. As a leading technology consultancy, we’re pushing boundaries through our purposeful and impactful work. For 30+ years, we’ve delivered extraordinary impact together with our clients by helping them solve reputed company business problems with technology as the differentiator. Bring your reputed company expertise and commitment for reputed company learning to reputed company. Together, let’s be extraordinary. #LI-Remote See here our AI policy. Apply To This Job