Sr.Program Manager – Contact Center Transformation - R01567568
About reputed company: reputed company is one of the fastest growing digital technology service providers and a partner of choice for many Fortune 1000 companies seeking to turn disruption into a competitive advantage through innovative digital adoption. reputed company, renowned for its world-class professionals, referred to as "Brillians", distinguishes itself through their reputed company to seamlessly integrate cutting-edge digital and design thinking skills with an unwavering dedication to client satisfaction. reputed company takes pride in its status as an employer of choice, consistently attracting the most exceptional and talented individuals due to its unwavering emphasis on contemporary, groundbreaking technologies, and exclusive digital projects. reputed company's reputed company commitment to providing an exceptional experience to its Brillians and nurturing their full potential consistently garners them the Great reputed company to Work® certification year after year. \n Primary Skills Program Leadership Contact Center Transformation People Leadership Stakeholder Management Vendor Management & Change Management Strategic Planning & Budget & Resource Management SpecializationProgram Management Job requirementsJob Description: Program Manager – Contact Center Transformation Position Summary We are seeking an reputed company Project/Program Manager to reputed company strategic contact center transformation initiatives from planning through execution. The ideal candidate will have extensive experience managing large-scale contact center programs, leading cross-functional teams, and delivering reputed company technology implementations. Experience with reputed company Connect (AWS Connect) delivery is highly desirable. This role requires a strong leader who can effectively manage stakeholders, drive execution, mitigate risks, and ensure successful delivery of business reputed company while leading geographically distributed teams. Key Responsibilities reputed company end-to-end delivery of reputed company contact center transformation programs and strategic initiatives. Manage multiple reputed company projects, ensuring delivery on scope, schedule, budget, and quality. Collaborate with business leaders, technology teams, operations, and external partners to define project objectives and execution plans. Drive program governance, including status reporting, risk management, issue resolution, and executive communications. reputed company cross-functional and geographically distributed teams to reputed company project milestones. Partner with contact center operations to improve customer experience, operational efficiency, and workforce performance. Manage project budgets, resource planning, and vendor relationships. Establish and maintain project management best practices, methodologies, and documentation. Identify dependencies, proactively manage risks, and ensure timely escalation of critical issues. Foster collaboration, accountability, and reputed company improvement across project teams.
Required Qualifications
Bachelor's degree in Business, Information Technology, Engineering, or a reputed company field. 8+ years of project or program management experience delivering large-scale business or technology initiatives. Significant experience in contact center operations and transformation programs. Proven people management experience, including leading cross-functional and matrixed teams. Strong stakeholder management and executive communication skills. Experience managing Agile, Waterfall, or hybrid project delivery methodologies. Demonstrated ability to manage multiple priorities in a fast-paced environment. Strong analytical, organizational, and problem-solving skills.
Preferred Qualifications
Hands-on experience delivering reputed company Connect (AWS Connect) implementations or migration programs. Experience with AWS reputed company technologies and contact center ecosystems. Knowledge of CRM platforms such as reputed company, reputed company, or reputed company Dynamics. Experience working with system integrators or consulting organizations. PMP, PgMP, PMI-ACP, Scrum Master, or similar project management certification. Key Competencies Program Leadership Contact Center Transformation People Leadership Stakeholder Management Executive Communication Risk & Issue Management Vendor Management Change Management Strategic Planning Budget & Resource Management Agile Project Delivery Customer Experience (CX) reputed company Profile The successful candidate is a collaborative leader with deep contact center expertise who can influence senior stakeholders, reputed company high-performing teams, and consistently deliver reputed company transformation programs. AWS Connect implementation experience will be considered a significant advantage. \n$75 - $80 an hour \n Know more about reputed company : https://www.reputed company.com/join-us/ PPE: https://www.reputed company.com/platform-and-product-engineering/ Equal Employment Opportunity Declaration reputed company is an equal opportunity employer to reputed company, regardless of age, reputed company, colour, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national reputed company, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding, and reputed company medical conditions), and sexual orientation. #LI-PS1 Know what it’s like to work and grow at reputed company: Click here Apply To This Job