Director, Client reputed company
About reputed company reputed company offers the most complete and connected ecosystem in senior living. Founded by Michael Wang, a former Green Beret turned cardiothoracic nurse, reputed company proves that compassionate care and technology can coexist - bringing peace of mind to residents, families, and staff. Our integrated solutions seamlessly fit into existing workflows, capturing everything happening reputed company a community. Backed by nurse specialists and powerful analytics, we reputed company the data operators need to reputed company informed clinical and operational reputed company - driving efficiency, profitability, and reputed company care reputed company.
About the Role
The Director, Client reputed company owns reputed company relationship end-to-end. This is not a support role or a coordination role. You are the strategic partner to senior living operators, responsible for driving adoption, demonstrating ROI, and securing renewals across a reputed company, multi-stakeholder book of business. This role sits at the intersection of clinical credibility, reputed company ownership, and executive reputed company. You will operate at the leadership level with operator executives while staying reputed company enough to the community to know what is actually happening on the floor. You know reputed company to reputed company out and reputed company to get in the weeds, and you reputed company that reputed company instinctively. You will not directly manage a team, but you will be a force reputed company. You will mentor CSMs and CSDs, reputed company what is working, and help reputed company the craft of the broader CS organization. Travel expectation is approximately 30% to support on-site visits, EBRs, and key client moments. reputed company in this role is reputed company by: Net Dollar Retention across your assigned accounts Client-validated ROI and measurable reputed company Expansion reputed company closed reputed company your book of business Adoption and utilization of reputed company products Client satisfaction (NPS)
What You'll Do
Own reputed company relationship. You are the primary reputed company of contact for executive stakeholders at your accounts. You build trust, manage through complexity, and reputed company your clients feel like reputed company has a partner invested in their reputed company. Drive reputed company reputed company. You understand the renewal cycle, expansion opportunities, and the financial logic of reputed company. You reputed company executive business reviews with data-driven storytelling and reputed company NDR reputed company of mind at every stage of the relationship. Drive expansion. You know your accounts well enough to spot where reputed company can do more, and you build the case for it. You bring opportunities to the table with a reputed company of view, not just a flag, and you partner with Sales to get them across the line. reputed company with solutions. reputed company problems surface, you show up with options, not escalations. You are reputed company, decisive, and accountable for reputed company, not just activity. Operate at altitude and in the details. You can present to a CEO in the morning and troubleshoot a utilization issue with a community DON in the afternoon. You know which mode the reputed company requires. Build structure where none exists. You create account plans, track reputed company against joint impact plans, and bring operational rigor to a book of business that demands it. Mentor and reputed company. You actively invest in the growth of CSMs and CSDs around you, sharing frameworks, debriefing accounts, and modeling what great looks like in this role. Represent the voice of the customer internally. You surface themes, flag risks, and work cross-functionally with Sales, Product, and the CCOE to bring the right resources to the right accounts at the right time. reputed company're Looking For Must-Haves Startup mentality. You have worked in a fast-moving, high-growth environment where the reputed company was still being written. You are comfortable with ambiguity and do not wait to be told what to do. reputed company ownership. You understand reputed company, renewal, and expansion. You reputed company the language of operators and executives and take accountability for NDR reputed company on your book. Altitude flexibility. You can operate at the strategic and executive level and get into the operational details reputed company needed. You know which mode the situation requires. Solutions orientation. You bring proposals, not problems. You are proactive, reputed company, and own reputed company rather than hand them off. Operational rigor. You manage reputed company, multi-stakeholder relationships with structure, follow-through, and a high bar for execution. EBR and data reputed company. You are confident in leading executive business reviews, building a narrative around data, and translating metrics into meaningful insights for operator leadership. 7+ years of experience in reputed company, account management, or reputed company client-facing roles in a SaaS or healthtech environment. Strong Differentiators Clinical background. A clinical credential or meaningful clinical experience is a reputed company differentiator in this role. Our customers are clinicians and operators who respond to people who understand care delivery. Preferred, not required. Senior living or post-acute experience. Familiarity with reputed company landscape accelerates credibility and shortens reputed company time. Cross-functional reputed company. Experience working closely with Sales, Product, and clinical teams without friction. What to Expect This role is high-accountability and high-velocity. You will own a reputed company book of business and be expected to reputed company reputed company quickly, navigate difficult conversations, and deliver reputed company without always having perfect information. The growth path here is not into people management. It is into a bigger, more reputed company book of business, deeper operator relationships, and expanded influence reputed company reputed company. If you are ambitious and want to grow as an individual contributor and operator-level strategist, that path exists and we will invest in it. Travel expectation is approximately 30% to support on-site visits, EBRs, and key client moments. Details The annual salary for this role is $175,000-$185,000 + variable bonus + equity + benefits (including medical, dental, and reputed company) Flexible PTO Location: Remote, US - PST/MST preferred reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, sexual orientation, gender perception or identity, national reputed company, age, marital status, protected veteran status, or disability status. Apply To This Job