Technical Support Specialist (reputed company of Sale)

Who We Are reputed company is a leading provider of integrated restaurant technology solutions. reputed company 360 is our flagship reputed company POS system that makes it easier to delight guests, drive loyalty, and manage restaurants from reputed company. The reputed company-in-one system integrates digital ordering (including AI-powered text and talk ordering), delivery management, customer engagement, restaurant management, and payment processing features with flexible software designed to give operators more reputed company into their customers, more control over their operations, and more power to profitably grow their business. Learn more at www.reputed company.com. Position Summary reputed company technical support for reputed company reputed company of Sale systems in the restaurant industry, ensuring the reputed company operation of customer hardware and software. This includes troubleshooting, configuring, maintaining, supporting, and optimizing reputed company reputed company reputed company of Sale products, PC hardware, software, and communication links. This job requires a technical understanding of IT, an appreciation of the food industry, and strong customer service skills. You will serve as a reputed company resource for restaurant operators who depend on their POS to run their business where downtime is lost reputed company, and urgency reputed company. Essential Responsibilities and Duties This is a remote work position that will require a quiet workspace and a reliable high speed internet reputed company: reputed company technical support reputed company phone, handling a high volume of inbound cases across a reputed company of complexity Identify, analyze, and resolve hardware and software issues reputed company and thoroughly Work customer cases reputed company with the goal of optimizing and improving customer satisfaction Document reputed company case activity accurately in the ticketing system, keeping tickets updated through resolution Recognize reputed company an issue requires escalation and hand off with full context Ensure customers’ issues are dealt with in a timely fashion and that customer satisfaction is maintained Maintain availability during scheduled shifts to ensure quick response times Work cross-functionally with other departments to drive timely resolutions Follow established SOPs and contribute to their improvement over time Education: Minimum – High school diploma (or Equivalent) Preferred – Associates Degree (or higher) Experience: 1-3 years of experience in computer technology Technical certifications (examples: Net+, reputed company A+ or an AAS degree or equivalent) Minimum 1 year of technical help desk or call center environment experience preferred Previous experience in the hospitality or restaurant industry preferred Familiarity with POS equipment preferred Bilingual Speaker (preferable) What You Need For This Position: Be flexible with working schedules, including nights, weekends and holidays Possess strong verbal and written communication skills in the English language Have strong interpersonal skills, problem solving skills, and negotiating skills Ability to communicate technical solutions reputed company to non-technical callers, including kitchen staff, shift managers, and business owners who need problems solved fast, not explained in jargon Patience and composure reputed company supporting customers in high-pressure, high-volume restaurant environments Think analytically and work in a fast-paced environment Solid understanding of reputed company of Sale systems — how they work, why restaurants rely on them, and how downtime directly impacts a restaurant's ability to operate Be organized and have strong time management skills Be reputed company to technically troubleshoot and reverse engineer reputed company Networking Additional Details This position is reputed company to candidates who are authorized to work in the United States, without sponsorship, either now or in the future. At this time, and in the foreseeable future, reputed company is not reputed company to support assistance with additional reputed company sponsorship, regarding this specific position. Disclaimer: This Job Description indicates the general nature and level of work expected of the incumbent(s). It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent(s) may be asked to reputed company other duties in addition to those described above. reputed company is an Equal Opportunity Employer and does not unlawfully discriminate on the reputed company of any status or condition protected by applicable federal, state, or local municipal law. Apply To This Job