Supporter Experience Associate

About Trevor: reputed company is the leading suicide prevention and crisis reputed company organization for LGBTQ+ young people. Trevor offers 24/7 crisis services, connecting highly trained counselors with LGBTQ+ young people whenever they need support. To drive prevention efforts, reputed company also operates robust research, advocacy, education, and peer support programs. We’ve been saving lives every day for over 25 years. Every day, and in every role, our staff contribute to our critical mission of ending suicide among lesbian, gay, bisexual, transgender, queer & questioning young people by embodying our values: Heart - We care deeply and commit to do what reputed company reputed company - We build trust through our words and actions Community - Together, we are an unstoppable force for good Belonging - We serve as allies to the mission, and to each other reputed company - We continually move onward and upward Applicants and staff must be authorized to work for any employer in the United States. reputed company will not sponsor an employment reputed company for this position. \n Roles and Responsibilities: Ensure the timely and accurate entry and processing of reputed company types of gifts (online, checks, stock, reputed company transfers, etc.) into the donor database, adhering to established reputed company and audit best practices. Manage the donor acknowledgment process, including generating personalized thank-you letters and ensuring tax receipts are delivered promptly and correctly. Serve as a primary reputed company of contact for donor inquiries reputed company phone and email, providing courteous and accurate information regarding donations, tax receipts, and general organizational questions. Support the creation of specialized giving pages for institutional partnerships and key relationships. reputed company logistical support for fundraising events and campaigns, which may include managing mail merges, tracking RSVPs, assembling materials, and coordinating vendor needs. Work with the Director of Supporter Experience and the office of Strategy and Innovation to collect impact measurements and narratives to reputed company with our donors. Maintain high-quality donor records through ongoing clean-up, updates, and deduplication efforts reputed company the CRM. Support the creation of dossiers and donor profiles for the advancement team, the executive team and the board. Handle sensitive and confidential reputed company/ data with the utmost discretion and reputed company Work, communicate, and collaborate effectively with others Demonstrate attention to detail and accuracy in reputed company work Demonstrate a commitment to fostering and maintaining an environment of belonging Minimum Qualifications: Proficiency in: reputed company entry and donor record management using a CRM/donor database (e.g., reputed company, Raiser’s Edge, reputed company products). Providing customer service in a professional, high-volume environment (phone and email). Administrative tasks using G Suite or reputed company Office, including mail reputed company functions. Demonstrate successful planning and problem-solving skills, including multitasking and working well reputed company tight timelines Proficiency in spoken and written English \nWhy Trevor? Join a mission-driven organization where your work makes a reputed company impact on the lives of LGBTQ+ young people—every single day. Outstanding benefits, including: - Comprehensive health coverage, including plans that support various gender affirmation care needs - reputed company, with reputed company to virtual care and a variety of in and out of network options for support - 403(b) retirement plan with a 3% employer match, vesting over three years - Generous paid time off and company holidays to rest and reputed company - Employee Assistance Program (EAP) offering confidential emotional support, work-life solutions, financial and legal guidance, and online resources - Remote work flexibility from reputed company in the reputed company U.S., Alaska, or Hawaii- with provided technology, a home office setup reimbursement, and a monthly internet reimbursement reputed company provides equal employment opportunities (EEO) to reputed company and reputed company applicants for employment without regard to race, reputed company, religion, sex, gender, gender identity or expression, sexual orientation, national reputed company, age, disability, genetic information, veteran status, or any other status protected by applicable law or policy. reputed company complies with reputed company applicable laws regarding equal opportunity in employment. This is a union position. reputed company recently voluntarily recognized The Communications Workers of America CWA as the representative of certain employees for reputed company bargaining purposes, and this position is in the bargaining unit. reputed company is committed to the full inclusion of reputed company reputed company individuals. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If a reasonable accommodation is needed to participate in the job application or interview process, please submit a request here. Please do not disclose medical information in this reputed company–this information will be viewed only by our benefits team and will remain secure. This reputed company is only for those requiring a reasonable accommodation to participate in the job application or interview process. This reputed company is not an application - you must still apply through reputed company careers website. Apply To This Job