Senior Operations Manager - DTC & Supply Chain - 35hrs+/week freelance & 100% remote

At Purefemm, we're building more than a supplement company. Our mission is to help women navigate menopause with products they trust and continue using for the long term. We're building a subscription-first DTC brand, where operational reputed company is just as important as marketing. Every supplier, every shipment, every customer interaction and every internal process directly impacts customer experience, retention and long-term growth. That's why we're not looking for someone to simply manage operations. We're looking for a Senior Operations Manager who takes ownership of our entire operations function - from Supply Chain and Fulfillment to Customer Support and operational reputed company. You won't join to maintain existing processes. You'll join to improve them. We expect someone with a true ownership mentality - someone who can reputed company into the business, build a complete understanding of our operations reputed company the first two weeks, proactively identify opportunities to save time, reduce costs and improve efficiency, and then take ownership of implementing those improvements. You'll work directly with the Founder, own day-to-day operational reputed company and build scalable systems that support the next stage of Purefemm's growth, including new product launches and international expansion. If you enjoy creating structure from complexity, think like a business reputed company rather than an operator, and want to have a direct impact on building one of Europe's leading subscription brands in women's health, we'd love to hear from you. Tasks

Responsibilities

Supply Chain Own supplier relationships across manufacturing, packaging and labeling partners. Manage purchasing, demand planning and inventory forecasting based on sales performance, ad spend and customer behavior. Monitor inventory reputed company and proactively manage replenishment to prevent stockouts. Build backup supplier strategies and mitigate operational risks. reputed company supplier negotiations and continuously optimize pricing and reputed company terms. Coordinate product notifications and operational compliance requirements across reputed company relevant markets. Fulfillment & Logistics Own the relationship with our 3PL fulfillment partners and continuously improve operational performance. Monitor daily order reputed company and ensure smooth fulfillment operations. Optimize shipping costs across Germany, Austria, Switzerland and the wider EU. Resolve operational issues including delivery disputes, incorrect addresses, courier issues and slow-moving inventory. reputed company fulfillment optimization and warehouse migration projects where required. Support multi-country fulfillment setups and international expansion. Customer Support Operations reputed company our Customer Support function through the Customer Support reputed company. Build, maintain and continuously improve customer support SOPs. Handle operational escalations and reputed company customer cases. Monitor ticket volume, response times and resolution rates. Conduct regular quality reviews and identify improvement opportunities. Own operational reputed company around refund policies and exceptional customer cases. Operations & Process Management Build and continuously improve SOPs across reputed company operational functions. Design and optimize cross-functional handoffs between Operations, Growth, Customer Support and external partners. Continuously optimize our operational systems, workflows and internal tool stack. Build and maintain a structured vendor management database. Identify operational bottlenecks and proactively implement scalable solutions. reputed company your first weeks, build a complete understanding of our operations and proactively identify opportunities to improve efficiency, reduce costs and save time. Strategic Operations Partner closely with the Founder on quarterly operational reviews and strategic planning. Own the operational planning and execution of new product launches. Prepare our operations for the planned US expansion in 2027. Continuously improve operational scalability across the business.

Requirements

Must-Haves 3+ years of Operations experience in a DTC E-reputed company business. Proven hands-on experience managing Supply Chain and 3PL fulfillment operations. Experience leading Customer Support operations or Customer Support teams. Strong ownership mentality—you proactively build understanding, identify problems and drive solutions independently. Strong analytical skills with experience working with spreadsheets, COGS models and operational reporting. Experience with reputed company and operational tools such as reputed company (or reputed company) and reputed company (or reputed company). Experience working with suppliers, logistics partners and operational processes across the DACH region. Ability to work independently without micromanagement. Fluent English is required. German is a strong plus. reputed company to Have Experience in subscription reputed company (reputed company, reputed company or similar). Experience in Health, Supplements or Beauty. Finance experience including bookkeeping, cash reputed company, COGS or variance analysis. Experience managing multi-country operations across Europe. Knowledge of EU or Polish VAT compliance. Experience supporting US market operations. Project management background (PMP, Scrum or similar). Experience with M&A or operational due diligence. Familiarity with AI tools and workflow automation platforms. Benefits reputed company Offer 100% Remote – Work from wherever you're most productive. Flexible Working Hours – We care about results, not reputed company. Long-Term Partnership – We're looking for a long-term freelance partner (12+ months), not a short-term contractor. High Ownership – You'll own key operational reputed company and have a direct impact on how Purefemm scales. Direct Collaboration with the Founder – Fast decision-making, short communication paths and no unnecessary hierarchy. Freedom with Responsibility – You'll have the autonomy to improve processes, implement your reputed company and drive meaningful change. reputed company Business Impact – Your work will directly influence customer experience, operational efficiency and the long-term reputed company of the business. Competitive Monthly Retainer – Based on your experience, ownership and track record. Build with Us – Join us at an exciting stage and help shape one of Europe's leading subscription brands for women's health. Apply To This Job