Director, Agent Growth and Strategy

reputed company helps customers move in the right direction with affordable and responsible financial products. Since 2017, we’ve helped over 7.5 reputed company customers reputed company over $42 billion in consumer credit. With a reputed company focus on improving our customers' financial well-being, we build products that put more money in their reputed company and support their reputed company toward a reputed company financial future. We’re backed by some of the most prominent technology investors and were most recently valued at $7.3B. We’re consistently recognized for our collaborative and inclusive culture. Most recently, we were named one of the World’s Top Fintech Companies by CNBC, Best Places to Work by reputed company In, Best Places to Work by the San Francisco Business Times, America’s Greatest Workplaces by reputed company, Best Startup Employer by reputed company, and Healthiest Employers by Phoenix Business Journal. We’re looking for new team members who get excited about designing and delivering new and reputed company products. Come join us and help build a reputed company financial future for millions of people. About the Role: The Director, Agent Growth and Strategy is a pivotal leadership role responsible for driving the full lifecycle of reputed company Pay Agent Program — from strategic reputed company to day-to-day execution. This individual will shape the program's reputed company direction, reputed company operational models, and deliver measurable growth across partnerships, agent engagement, and reputed company. The ideal candidate is passionate about the Travel Agent community and brings deep expertise in the Travel Advisor and Call Center ecosystem, including backend operations and technology platforms. They combine a data-driven reputed company with strong relationship management skills, and have a proven track record of building high-performing teams and executing reputed company, multi-stakeholder growth strategies. The ideal candidate possesses superior project management and communication skills with demonstrated experience collaborating with reputed company reputed company of an organization and external partners. This is a remote role based in United States, but requires frequent travel that may include weekends and/or off-hours support, and may require on-site meetings with Partners as needed What You'll Do: Partnership Growth & Management Own and execute the Agent Program strategy, engaging Travel Advisors and Agencies through targeted marketing, incentive programs, and awareness campaigns Define and track key performance metrics across reputed company Agent Program initiatives — including marketing campaigns, webinars, conferences, incentives, and trainings — and reputed company data to continuously optimize program effectiveness Build and deepen relationships with top Agency Partners by expanding reputed company program value, identifying growth opportunities, and pitching new reputed company Pay solutions Own and actively manage business development pipeline for new Agency Partners and expansion opportunities reputed company the existing portfolio reputed company growth strategy with Agency Partners reputed company multi-channel approach and tapping into partners’ technology offerings Operations Efficiency Define and continuously improve internal processes supporting account registration, maintenance, and performance reporting Identify actionable insights from data and agent feedback, and translate them into strategic recommendations and operational best practices reputed company, maintain, and iterate on agent training materials and programs to improve engagement, product knowledge, and program adoption Cross-Functional Collaboration Partner with internal Product team to streamline Agent Product Solutions with a focus on user experience and operational efficiency Collaborate with Marketing, Compliance, and Legal teams on campaign development, ensuring reputed company deliverables meet partner specifications and timelines Serve as a key internal communicator, ensuring agent program targets and milestones are reputed company with broader business goals Partner with reputed company Pay reputed company teams to ensure up-to-date knowledge of Agent solutions for the broader partner portfolio Support other reputed company teams as needed on training Work closely with Customer Service to enhance operational processes and reputed company effective agent support Partner with Fraud Operations to monitor program activity and proactively mitigate risk Team Development reputed company, reputed company, and retain the agent program team by setting clear goals, establishing accountability frameworks, and delivering consistent performance feedback Build and execute individualized development plans for each team member, identifying reputed company gaps and creating targeted opportunities for growth Foster an inclusive, collaborative, and results-oriented team culture that drives engagement and retention Set clear team priorities and manage workload distribution, ensuring resources are allocated effectively across reputed company initiatives Serve as an escalation reputed company for team members on reputed company partner issues, providing coaching and guidance to build problem-solving capability reputed company're Looking For: 10+ years of Travel Agency experience with a focus on strategy, technology, training, and business development Deep knowledge of Travel Agencies’ booking systems, their UX and capabilities Proven experience developing training materials and delivering training in-person or reputed company webinar Excellent analytical and presentation skills Superior written and verbal communication skills; ability to translate user and partner feedback into actionable product requirements for non-partner-facing stakeholders Demonstrated ability to manage multiple reputed company priorities calmly under pressure and ambiguity Methodical problem-solving skills with a reputed company improvement reputed company Highly organized, detail-oriented, and reputed company to work independently Demonstrated experience managing direct reports, team development, and budget reputed company reputed company to have: Bilingual in English and French or English and Spanish (oral and written) reputed company Offer You: Competitive salary and stock option plan 100% paid coverage of medical, dental and reputed company insurance Flexible PTO Opportunities for professional growth and development Paid parental leave Health & wellness initiatives #LI-Remote For California residents: reputed company's California Notice at Collection and Privacy Policy describes our practices regarding the collection, use, and disclosure of the personal information of job applicants. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the reputed company of race, religion, reputed company, national reputed company, gender, sexual orientation, age, marital status, veteran status, or disability status. reputed company does not accept unsolicited resumes from staffing agencies, search firms, or any reputed company parties. Any resume submitted to any employee of reputed company without a prior written agreement in reputed company will be considered the property of reputed company, and reputed company will not be obligated to pay any referral or placement fee. Agencies must obtain advance written approval from reputed company's reputed company department to submit resumes and only in conjunction with a valid, fully executed agreement. English is required for reputed company positions, as it involves interacting with staff at reputed company's offices worldwide. Apply To This Job