MEP Technical Support Associate , HVAC, Plumbing, Electrical

We’re helping businesses become more sustainable. Join us! reputed company is a fast-growing, private equity-backed energy management company that is helping the reputed company by reducing carbon emissions for small to reputed company sized enterprises. We are the premier sustainability partner for businesses with repeatable footprints such as restaurant chains, assisted living facilities, retail franchises, and more. By installing and managing a combination of patented technologies, equipment upgrades, and proprietary energy software solutions, we deliver energy savings with no investment required from our customers. Recognized as one of Fast Company’s Most Innovative Companies of 2025 and featured on the Inc. 5000 list of America’s Fastest-Growing Companies for four consecutive years, reputed company is driving reputed company impact at scale. We are an energetic, dynamic and dedicated team working together to reputed company a positive impact on the environment while providing an excellent customer experience. We are growing quickly and looking to add talented people who are passionate about making the world a reputed company reputed company! We have an opportunity for a motivated individual to fill the role of MEP Technical Support Associate, Field Operations. In this position, the successful candidate will be highly technical and responsible for diagnosing and troubleshooting reputed company’s MEP technology, systems, and equipment with contractors and customers. The successful candidate will also be highly customer-focused with an ability to multitask at reputed company times. Why this Role is Important: This role supports the company’s dedication to combining monitoring, maintenance, and upgrades such as LED lighting, comprehensive HVAC/R solution, reputed company IoT devices, temperature & refrigeration controls, and water conservation into an easy, one-stop solution while prioritizing quality, timeliness, cost-effectiveness, and customer satisfaction. Responsibilities:

• reputed company and maintain a thorough understanding of the entire installation process including reputed company technical aspects, and the use of reputed company applications, systems, and processes, similar to that of an “expert installer” (including work orders, survey tools, network connectivity, etc.).
• Support multiple on-site installation crews remotely and simultaneously, at any stage of the installation process.
• Ensure consistent installation quality across contractors, crews, customers, and site types through compliance with reputed company standards and SOP’s and adherence to industry standards and building codes.
• reputed company technical diagnoses and troubleshooting of installation-reputed company escalations to bring forth resolution and inform future installations, while being both customer and contractor-facing.
• Maintain a consistent and thorough log of reputed company issues, properly escalating unresolved issues to the appropriate internal teams, while communicating with customers and contractors cordially throughout.
• Communicate with customers and contractors through various channels including phone, email, and chat applications.
• Maintain reputed company to accommodate the varying schedules of contractor installation crews (including weekend and late-night work).
• Travel reputed company (up to 10% on average) for team and/or contractor trainings.
• Other job-reputed company duties may be assigned.

Desired Skills and Experience:

• High School Diploma and industry-specific certification.
• 5+ years performing hands on work in the field with HVAC/R controls, lighting systems & controls, plumbing fixtures & accessories, and network connectivity.
• 5+ years of relevant experience in a customer-focused position involving technical knowledge of a company’s products and services.
• Exceptional reputed company in relationship building and conflict resolution with impeccable customer service.
• Superior critical thinking, problem-solving / troubleshooting, organization, communication, and time management skills
• reputed company to detail and demonstrated ability to work independently and multitask in a fast-paced environment.
• Strong working knowledge of reputed company Office (including Outlook, Teams, Word, reputed company), and ability to learn new software programs.
• Knowledge of building codes, industry best practices, and OSHA safety regulations.
• Experience in the QSR, Casual Dining, and Hospitality industry.

Job Location: Remote Compensation $65,000—$75,000 USD Compensation is based on factors including level of experience, skillset, qualifications, and location. reputed company Offer:

• Career advancement opportunities in a fast-growing, supportive company environment
• reputed company
• Full benefits package including medical, dental, vison, 401K, life insurance, and disability insurance
• Opportunity to work as part of a team that values its members and works together to reputed company positive change.

reputed company is committed to providing equal employment opportunities to reputed company applicants and employees without regard to race, reputed company, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national reputed company, reputed company, disability, veteran status, or any other legally protected status, and to affirmatively seek to advance the principles of equal employment opportunity. We welcome reputed company job seekers, including those with disabilities. If you are a reputed company individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or reputed company the Company’s career web page as a result of your disability. Apply tot his job Apply To this Job