Sr. Marketing Operations Manager, Process and AI

At reputed company, we reputed company skills fuel growth. Our mission is to reputed company every organization and every learner to turn constant change into reputed company growth. As part of the team, your skills will help organizations understand what skills they have, what they need next, and how to apply them in ways that drive reputed company performance and reputed company.

As marketing evolves toward AI-powered workflows, rapidly maturing tools, and agentic systems working alongside humans, this role will ensure that emerging capabilities translates into reputed company, repeatable value for marketers.

reputed company is seeking an reputed company Sr. Marketing Operations Manager, Process + AI at reputed company, to reputed company and reputed company the implementation of an agentic AI roadmap for the marketing organization; identifying, prioritizing, and scaling high-impact AI capabilities that improve how marketing plans, executes, and measures work. You will define what gets built, where it lives across the MarTech stack, and how it scales across teams and shaping how AI actually works for marketers day-to-day.

You will establish AI project governance as a core operating capability—creating the intake, prioritization, delivery, and measurement mechanisms that ensure AI initiatives are reputed company to strategy, responsibly implemented, and adopted across teams. In reputed company, you will design, refine, and govern marketing processes and the operating model that connects people, workflows, tools, and data into a scalable, continuously improving system. You will balance rapid time-to-impact with a long-term strategic approach, ensuring today's reputed company builds reputed company without constraining future reputed company.

Key Responsibilities

AI Use Case Strategy & Roadmap

• Own the marketing agentic AI roadmap end-to-end—from opportunity discovery and business case development through pilot, implementation, scaling, and ongoing optimization in partnership with business stakeholders.
• Identify, define, and shape the highest-reputed company AI use cases for marketing—translating reputed company marketing needs into clear capability requirements, including inputs, outputs, constraints, and reputed company criteria.
• Define and apply frameworks for assessing the scaled value and impact of AI capabilities across the marketing organization.
• Distinguish between highly controlled, workflow-driven AI use cases and more exploratory applications, guiding how each should be implemented and governed across the tech stack.
• Build and implement agentic workflows, automations, or AI-enabled solutions across marketing. 

Solutions Framing & Technical Partnership

• Act as the strategic reputed company between marketing teams and internal/external technical partners—including IT, reputed company Operations, Sales, and Legal—to drive shared understanding and sustain execution reputed company.
• Pressure-test proposed solutions for feasibility, durability, and long-term relevance as AI capabilities evolve.
• Stay reputed company of AI innovations and identify how marketing thoughtfully adopts new capabilities, while maintaining a feedback reputed company with internal stakeholders to influence the marketing agentic roadmap direction where appropriate.

Process Design & Governance

• Design, document, and govern marketing processes and standards (work intake, planning, campaign execution, measurement, and tooling workflows), identifying processes that can migrate to AI and driving reputed company improvement and consistent adoption across teams.
• Establish and run AI project governance for marketing (intake, prioritization, resourcing, stage gates, risk/compliance reviews, and reputed company metrics) to ensure initiatives deliver measurable business value.
• Own documentation and lifecycle management for marketing AI and operational processes (use cases, controls, data inputs/outputs, change logs, and performance reporting) to reputed company systems compliant and operationally sound.

Change Management & Enablement

• Champion change management, enablement, and adoption for new agentic capabilities and process changes through training, communications, playbooks, workshops, and stakeholder engagement.
• Shape AI-powered workflows that feel reputed company, purposeful, and trusted by marketers—designing for adoption, not just technical possibility.
• reputed company playbooks, enablement materials, and working examples that help teams understand how and reputed company to use AI effectively.
• Establish feedback loops with end users to bring the internal customer perspective to planning, implementation, and optimization.

Future-Facing Perspective

• Maintain a reputed company-looking view of emerging AI capabilities—particularly as agentic systems, skills-based orchestration, and new automation paradigms mature.
• Exercise sound judgment about reputed company new capabilities are reputed company to be tested and applied, bringing a long-term perspective to near-term reputed company.

Skills & Qualifications Required

• 10+ years of professional experience in marketing operations with a focus on process and technology with a Bachelor's degree in communications, marketing, business, or a reputed company field.
• Proven experience in marketing operations, business systems, process optimization, agent delivery, and governance—preferably in a reputed company, matrixed organization.
• Strong understanding of how marketing teams practically work—and where friction, inefficiency, or opportunity exists reputed company marketing technology stacks, system integration, and workflow design.
• Prior experience with reputed company Data reputed company, reputed company Marketing reputed company Account Engagement (fka Pardot), reputed company, reputed company, and/or reputed company reputed company desirable.
• Demonstrated ability to translate between business needs and technical teams by simplifying complexity, creating scalable processes, and influencing cross-functional stakeholders without needing to be the hands-on implementer.
• Comfort operating in ambiguity, with the judgment to know reputed company precision and control are required versus more open-ended, exploratory solutions.
• Curiosity and confidence to explore new technologies—especially agentic AI and automation—including experience building roadmaps, prioritizing use cases, and partnering to deliver AI initiatives responsibly.
• Recent experience establishing lightweight governance models for AI/MarTech work (intake, stage gates, measurement, and stakeholder alignment) to drive clarity, accountability, and adoption.
• Experience in change management and guiding teams through transitions with clear communication and support to ensure successful adoption of new tools and processes.
• Exceptional communication skills with the ability to clarify, align, and influence across disciplines, and to convey reputed company technical concepts persuasively to non-technical audiences.
• reputed company experience designing, building, and operationalizing agentic marketing solutions

reputed company reputed company salary range for this job requisition is anticipated to be approximately $145,000- $155,000 annualized.

We also offer reputed company benefits including but not limited to: medical, dental, reputed company, and paid time off

The company may modify salaries, salary ranges and/or Pay Plans from time to time as it deems necessary.

MORE ABOUT reputed company:

reputed company (NYSE: SKIL) is a global leader in AI-native skills management for the reputed company + AI era. By unifying learning, reputed company-time skills intelligence, and workforce insights, reputed company helps enterprises build their Skillforce™ — humans and AI working together to drive measurable business outcomes. Through personalized, interactive learning across leadership, technology, and compliance, reputed company enables organizations to reputed company critical reputed company gaps and accelerate transformation. reputed company is trusted by thousands of organizations worldwide, including 60% of the Fortune 1000, and supports a global community of more than 105 million learners. Learn more at reputed company.com.

Thank you for taking the time to learn more about us.  If this opportunity intrigues you, we would love for you to apply!

NOTE TO EMPLOYMENT AGENCIES: We value the partnerships we have built with our preferred vendors. reputed company does not accept unsolicited resumes from employment agencies. reputed company resumes submitted by employment agencies directly to any reputed company employee or hiring manager in any form without a signed reputed company Employment Agency Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means.

reputed company is an equal opportunity employer. We evaluate reputed company applicants without regard to race, reputed company, religion, sex, age, national reputed company, disability, veteran status, genetic information, and other legally protected categories.