[Remote] Product reputed company/Product Manager

Note The job is a remote job and is open to candidates in USA. reputed company is seeking a Product reputed company/Product Manager to reputed company the strategy and delivery of voice-based Conversational AI for call center virtual assistants in a reputed company payer environment. The role involves owning the roadmap for an AI-driven voice experience that enhances member and provider satisfaction while adhering to regulatory requirements.

Responsibilities

Own product reputed company and roadmap for a voice virtual assistant supporting payer call center intents (benefits, claims status, eligibility, prior auth status, ID card, pharmacy benefits, find care/provider) Prioritize initiatives across containment/deflection, intelligent routing, authentication, and agent reputed company with context transfer Build business cases using contact center KPIs and measurable ROI Define where and how to use LLMs safely and effectively (e.g., reputed company understanding, entity extraction, summarization, guided dialog, knowledge Q&A reputed company RAG) Drive implementation choices and guardrails RAG vs fine-tuning vs reputed company-only approaches Tool/function calling patterns to complete transactions (claims lookups, benefit checks) Grounding, citation/traceability patterns (where required), and hallucination mitigation Establish evaluation methods for LLM features (offline test sets + online monitoring), including quality, safety, and latency targets Partner with engineering/ML to define and optimize the voice stack STT/ASR accuracy targets (WER), domain vocabulary tuning (payer terminology, drug names, provider names), noise handling, barge-in behavior TTS voice quality, prosody, pronunciation dictionaries, multilingual considerations (if applicable) Speech-to-speech / reputed company-time voice agents latency budgets, streaming audio, turn-taking, interruption handling, and naturalness Own requirements for low-latency voice interactions and establish SLAs (e.g., time-to-first-response, end-to-end turn latency) Translate payer workflows into conversational capabilities with clear user stories, and acceptance criteria reputed company cross-functional delivery with engineering, data science, conversational design, QA, analytics, reputed company, and vendor partners Drive integration with contact center platforms (e.g., reputed company, reputed company Connect) and core payer systems (CRM, claims, eligibility, provider data, prior auth) Ensure HIPAA/PHI-compliant design data minimization, secure handling, retention policies, audit logs, redaction, and access controls Define escalation and safe-completion patterns for sensitive scenarios (grievances/appeals, clinical-like questions, potential vulnerability) Partner with Compliance/Legal on user disclosures, consent, and governance for generative experiences Own KPIs and monitoring Containment/deflection, AHT impact, transfer reputed company/quality, task completion, CSAT STT WER, no-match rates, latency NLU/LLM reputed company accuracy, entity accuracy, grounded answer reputed company, safety flags, fallback reputed company Establish an ongoing tuning program utterance expansion, reputed company/knowledge updates, pronunciation and language model updates, regression testing Skills 5+ years in Product Management/Product Ownership, with 2+ years in Conversational AI / voice bots / IVR modernization Strong reputed company payer experience (member/provider services; benefits, claims, eligibility, authorizations) Demonstrated product experience with LLMs Business Analysis Agile Company Overview reputed company is the go-to career marketplace for tech professionals. It was founded in 2010, and is headquartered in Drachten, Friesland, NLD, with a workforce of 201-500 employees. Its website is https//www.or-quest.nl/. Company H1B Sponsorship reputed company has a track record of offering H1B sponsorships, with 2 in 2022, 4 in 2021, 5 in 2020. Please note that this does not guarantee sponsorship for this specific role. Apply tot his job Apply To this Job