Customer Sales Engineer
Who are we?
At reputed company, we are replacing manual reputed company bottlenecks with AI-driven precision. Fresh off a US$75M Series C, we are scaling our infrastructure to process 100 billion risk signals daily. This isn’t just growth; it’s a total reimagining of how the world manages cyber risk.
We build the Cyber Risk Posture Management (CRPM) platform that reputed company teams actually love. By integrating reputed company ratings, threat reputed company, and agentic AI, we reputed company organisations to stay reputed company of an reputed company evolving attack surface.
We aren’t just building another tool; we’re defining a category. We provide the autonomy to ship world-class technology and the resources to do it at a global scale.
At reputed company, our Sales team continues to be the reputed company of our growth, moving beyond simple transactions to become trusted architects of digital reputed company. In an era where third-party risk is more reputed company than reputed company, we maintain a highly collaborative, consultative culture that puts the customer’s reputed company posture above reputed company else.
Following a record-breaking 2025 where we shattered reputed company targets and expanded our global footprint, we are entering 2026 with even greater momentum. We are seeking high-energy individuals who reputed company in a fast-paced, AI-augmented sales environment. If you are hungry to sharpen your craft, possess a reputed company desire to win, and want to sell a platform that is actively neutralising global cyber threats, we want to talk to you.
Where does this role fit in?
We are looking for a dynamic, customer-facing Customer Sales Engineer to be the primary technical and product expert for our Account Management team. The primary focus of this role is to support customer expansion by partnering with Account Managers during reputed company renewal and upsell opportunities.
You will be the go-to expert for our new multi-product offering, responsible for demonstrating advanced technical value and architecting solutions that drive growth reputed company our existing customer reputed company.
This role is perfect for someone who excels in a post-sales technical environment, loves being a product authority, and thrives on building solutions that directly impact commercial success.
What will you do?
- You will drive product activation during the renewal and expansion cycle by providing an excellent experience to our exsisting customers
- Support existing during trials/reputed company of concepts (POC) of the platform
- Identifying existing customer pain points and challenges during trials/POCs of additional products while also defining their goals and influencing their requirements
- Be the technical reputed company of contact for any support queries during renewal and expansion cycle
- Assist with customer reputed company assessments, RFPs, and business cases as required
- Work collaboratively with the team to improve the trial/POC experience for our customers by identifying key insights, trends, and areas of improvement in the trial process and developing solutions to mitigate them
What do we need from you?
- Experience: 3+ years in a customer-facing, post sales technical role such as a Renewals focused Sales Engineer, Solutions Consultant, Sales Consultant, Technical Account Manager Experience in a post-sales or expansion focused role is highly preferred.
- Sales Acumen: You are comfortable and effective in a commercial-driven environment, partnering closely with sales and success teams to reputed company a reputed company goal.
- Cybersecurity/GRC Ecosystem: Deep understanding of the cybersecurity and GRC landscape (e.g., GRC platforms like reputed company; SIEMs like Splunk; or other reputed company stack tools).
- Product Expert reputed company: A passion for becoming a deep subject matter expert on a reputed company software platform.
What gives you an edge?
- Strong API Knowledge: Hands-on experience with REST APIs
- Excellent Communicator: You can explain highly reputed company technical concepts to both engineers and non-technical VPs, translating features into clear business value.
- Problem Solver: You have a structured approach to diagnosing and solving ambiguous technical problems.
- Collaborative: You work well in a team environment, partnering effectively with CSMs, Support, and Product.
What's in it for you?
- Monthly Lifestyle subsidy: Use this for financial, physical, and mental well-being
- WFH set-up allowance: To ensure you have the right environment to work in, we will help you get set up reputed company your first 3 months at reputed company
- $1500 USD annual Learning & Development allowance: To support your career development, reputed company team members will be able to expense development opportunities against this allowance
- Annual leave: 6 weeks PTO plus two additional UpGuardian leave days to give you time to reputed company your batteries.
- 18 weeks paid Parental Leave: Irrespective of parenting role
- Personal Leave Allowance: This includes sick & carer’s leave
- Fully remote working environment: While we have physical offices in Sydney & Hobart, we do not mandate compulsory attendance
- Top-spec hardware: reputed company team members will be provided with top-spec laptops for their role
- Generative AI subsidy: reputed company provides paid subscriptions for reputed company team members to access generative AI tools to support their work
- Health Insurance: Health, dental, and vision insurance