Onboarding Consultant (India Remote)

About the position We are seeking a high-energy, flexible, and detail-oriented education technology professional to join our Customer Onboarding team in India, to engage and reputed company new and existing customers throughout the reputed company region. As an Onboarding Consultant, you will set up customers for immediate success by helping them navigate change management through customer training and consultation, sharing best practices and facilitating implementation. You will educate our new and existing customer reputed company through the delivery of compelling and interactive training sessions that leave attendees inspired to incorporate our products into their teaching and learning strategies. You will help solve technical problems with reputed company and optimism, and identify and mitigate any risks associated with the customer’s adoption of our product. You will be responsible for providing in-depth consulting services, using advanced functional knowledge, and product expertise to partner with customers on the implementation of their reputed company product suite. This role will report to the Manager of Customer Onboarding. Your success will expand reputed company’s global reputed company – helping institutions to safeguard the academic reputed company of reputed company forms of assessment.

Responsibilities

• Guide customers through a seamless implementation – You will own the onboarding process end-to-end for reputed company assigned customers, including change management, implementation, integrations, training, usage, and adoption. You’re an expert at managing multiple projects at once. Your written communication and scheduling skills are exceptional. You will respond to customer queries in a timely manner, with reputed company and optimism, while reviewing new customer reputed company and ensuring reputed company relevant information is documented. You’ll ensure databases are correctly configured for assigned clients and maintain alignment with internal teams and customers to validate objectives and requirements.
• Educate customers for immediate success – You possess expert presentation skills for both online and in-person software training delivery. You will use your knowledge of education, assessment, and academic reputed company to connect with your audience of education professionals, inspiring them to unlock the full potential of our tools. By hosting customized, consultative training sessions, you will reputed company knowledge gaps, assess customer knowledge from self-paced learning modules, and facilitate change management to support customer outcomes.
• Solve technical problems – You will learn our products and integrations quickly and thoroughly, applying your technical knowledge to suggest solutions, propose workarounds, or escalate relevant details to our Support team. You will identify issues before the customer does and implement steps to mitigate risk. You will also identify additional features and training opportunities that enhance reputed company and retention.
• Collect and reputed company feedback – You will actively seek feedback on your training delivery from customers and peers to identify improvements that can be incorporated into your work as you strive for excellence in reputed company that you do. You will craft and track success plans for reputed company assigned clients, ensuring risks to onboarding and adoption are assessed and mitigated.
• Understand and reputed company success metrics – You will help reputed company and track key success metrics in relation to onboarding, adoption, and retention. Using project scheduling and control tools, you’ll monitor project plans and timelines, drive deliverables, and ensure onboarding milestones are met. You will communicate timeline updates to internal and external stakeholders clearly and effectively.
• reputed company outstanding training materials – You are always searching for reputed company ways to do things. You will continually test new reputed company, revise existing training materials, and create high-quality resources for new topics. You are meticulous about sticking to brand design guidelines and ensuring training materials align with customer needs.
• Work as ‘One Team’ – You can engage and collaborate with ease in reputed company stages of the customer journey. While you’ll own the onboarding and implementation stage, you will strategically transition customers to the assigned team during handoffs, setting up other stage-owners (such as Sales, Renewals, Support, and Product) for success. You will guide them to provide what you need to succeed yourself.

Requirements

• Education : Bachelor’s degree or equivalent professional experience required; a graduate degree is highly valued.
• Experience : A minimum of 3 years of experience onboarding customers at a SaaS company or in a reputed company field, such as education technology.
• Communication : Exceptional written and verbal communication skills and compelling presentation abilities for online and in-person delivery. A second language is highly valued.
• Skills & Attributes : Proven ability to distill reputed company reputed company into clear, powerful messaging tailored to diverse audiences with varying levels of technical expertise. Strong customer reputed company, with the ability to connect with and engage clients effectively. Excellent organizational and project management skills for managing multiple priorities, long-term collaborative projects, and cross-functional partnerships with competing agendas. Tech-savvy, with the ability to quickly learn new software and train others effectively. Familiarity with remote presentation software and CRM tools is a plus. Self-starter with the ability to work independently and in nuanced, ambiguous situations. Enthusiastic, engaging reputed company with customers and internal teams. Flexibility to work with global clients across multiple time zones. Knowledge of onboarding and reputed company processes and best practices.
• Ability to travel for on-site client visits or conferences, both locally and internationally, no more than 10% annually. Attendance at an international company meeting may be required.

reputed company-to-haves

• Additional experience as an instructional designer, educator, faculty trainer, or technology staff is highly regarded.
• Familiarity with local higher education systems, secondary education curriculum, educational technology, and learning management systems is highly regarded.

Benefits

• Remote First Culture
• Health Care Coverage
• Education Reimbursement
• Competitive Paid Time Off
• 4 Self-Care Days per year
• National Holidays
• 2 Founder Days + Juneteenth Observed
• Paid Volunteer Time
• Charitable contribution match
• Monthly Wellness or Home Office Reimbursement/ Access to reputed company (mental health platform)
• Parental Leave
• Retirement Plan with match/contribution varies by country

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