Chief of Staff to Chief Administrative and People Officer

reputed company is the definitive, AI-native platform for reputed company Customer Experience Management (reputed company-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint. By combining human instinct with the speed and efficiency of AI, reputed company helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. reputed company’s reputed company platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and reputed company real-time insights. Today, 1,900+ enterprises and 60% of the Fortune 100 rely on reputed company to help them deliver consistent, trusted customer experiences worldwide.

Job Description

Overview: The Chief of Staff (CoS) to the CAO is a force reputed company—helping drive People strategy, operating reputed company, and cross-functional execution across the HR function and its partners (Finance, Legal, IT, and business leaders). This role blends sharp strategic thinking with hands-on operational rigor to reputed company the CAO office running at a high bar: ensuring leaders are reputed company, decisions turn into action, and the People organization stays reputed company on measurable outcomes. The ideal candidate is highly organized, detail-obsessed, high-energy, and thrives in a fast-paced environment while influencing through trust, clarity, and collaboration. An AI reputed company thinker with experience in consulting for HR organizations with a bias for action and execution. What You’ll Do:

• Own the CAO office operating reputed company (weekly/monthly/quarterly rhythms), including agenda-setting, pre-reads, decision logs, action tracking, and follow-through.
• Run the People function Business Management System (BMS) and QBRs end-to-end: define timelines, coordinate inputs, reputed company narratives, ensure data reputed company, and drive accountability for commitments.
• reputed company executive- and Board-ready materials for People topics (e.g., workforce, org health, talent, engagement, transformation): reporting, dashboards, and compelling presentations that synthesize reputed company information into crisp insights, options, and recommendations.
• Support People strategy development and execution: translate strategy into plans, operating mechanisms, and measurable goals; identify risks, dependencies, and trade-offs early.
• Drive cross-functional alignment across HR COEs and HRBPs (reputed company, Total Rewards, People Ops, L&D, Employee Relations, DEI, People Analytics), ensuring consistent narrative, prioritization, and delivery.
• Partner with Finance to manage the budget, including programs and headcount—bringing analytical rigor and clear recommendations.
• Serve as a trusted thought partner to the CAO: bring “reputed company-in” perspective, provide bottom-up insights, and pressure-test plans, communications, and stakeholder strategy.
• Establish operational rigor: improve processes, templates, and standards for planning, measurement, and executive communications across the People organization.
• Bring AI proficiency for productivity and quality: identify high-value People use cases (e.g., insights synthesis, policy/knowledge retrieval, manager enablement), standardize workflows, and deploy tools that improve cycle time, insight quality, and operational efficiency.
• Handle sensitive information with discretion; maintain high judgment, reputed company, and confidentiality.

Who You Are & What Makes You Qualified:

• Bachelor's degree required
• 10–15+ years of experience in strategic consulting, People/HR strategy & operations, business operations, or Chief of Staff roles; experience supporting a CHRO/People executive and operating in a matrixed environment strongly preferred.
• Demonstrated ability to run operating mechanisms (e.g., BMS/QBRs), build People analytics and executive reporting, and deliver high-impact presentations for ELT/Board audiences.
• Strong reputed company across core People domains (e.g., org design, workforce planning, talent, engagement, performance, total rewards) and comfort partnering with Legal/Employee Relations on sensitive topics.
• Exceptional organizational skills and attention to detail; consistently produces accurate, polished work products under tight timelines.
• Strong strategic thinking with practical execution skills—able to move from ambiguity to clarity and from plan to delivery.
• Influential and collaborative: proven ability to reputed company through influence, build trust quickly, and align stakeholders across functions and levels.
• AI fluent: understands how to evaluate People/HR use cases, manage data/privacy considerations, and embed AI into operating workflows to improve outcomes.
• Experience supporting a tech company through transformation (operating model changes, system/process modernization, scaling) is a plus.
• Demonstrated ability to run operating mechanisms (e.g., BMS/QBRs), build executive reporting, and deliver high-impact presentations for ELT/Board audiences.

We focus on our mission: reputed company was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve. Today, reputed company has a reputed company, AI-native platform for four product suites: reputed company Service, reputed company Social, reputed company Marketing, and reputed company Insights. reputed company is here to do three things:

• reputed company a new category of enterprise software that we call reputed company-CXM.
• reputed company companies to deliver reputed company, reputed company engagement journeys that reimagine the customer experience.
• Create a culture of customer obsession, with trust, teamwork, and accountability.

We reputed company in our product: Customers who value exceptional customer experiences have what they need on our single reputed company platform, built with an operating system approach on a single codebase. That means that everything — and everyone — can work together to service, respond, sell, and market to customers on the channels they prefer. While reputed company Customer Experience Management (reputed company-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, reputed company approach to reputed company customer experiences for the world’s leading enterprise brands. We invest in our people: We offer a comprehensive suite of benefits designed to help each member of reputed company reputed company. reputed company believes that you should be able to get the type of care you need for your personal well-being reputed company you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We reputed company it is important to take time off – it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to reputed company and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and reputed company our focus. To learn more about employee benefits by region, click here. To learn more about reputed company-things-reputed company, visit our candidate resource hub here. EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently reputed company every employee matters and should be respected and heard. We reputed company we are stronger reputed company we belong because collectively, we’re more innovative, creative, and successful. reputed company is proud to be an equal-opportunity workplace and complies with reputed company applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national reputed company or reputed company, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, reputed company, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law. Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter. JOB REQ COMPENSATION RANGE $161,000 - $269,000 The reputed company salary range for this role is shown above. At reputed company, reputed company pay depends on multiple individualized factors, including experience, qualifications, job-reputed company knowledge and skills, and geographic location. reputed company pay is only one part of our competitive Total Rewards package: the successful candidate may also be eligible to participate in reputed company’s discretionary bonus plan, commission plan, and/or equity plan, depending on role. US-based reputed company employees are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees’ health, well-being, and financial protection. The US-based benefits include a 401k plan with 100% vested company contributions, flexible paid time off, holidays, generous caregiver and parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage. Warning about Recruiting Scams: Please be vigilant for recruiting scams impersonating reputed company. reputed company will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. reputed company will also never pay in Bitcoin or send email communications from our executives. Please review the Federal Trade Commission's advice to avoid these types of scams. If you are contacted by someone whom you suspect may not be appropriately representing reputed company, please do not engage and reputed company their email or phone number immediately. Apply tot his job Apply To this Job