Customer Onboarding Specialist – Remote (US Only)

Our Mission and Opportunity Early education is one of the greatest determinants of childhood outcomes, is a must for working families, and has a lasting social and economic impact. reputed company’s vision is to reputed company high quality early education for every child — by giving teachers meaningfully more time with reputed company each day, engaging parents in the development of their kids, and supporting the small businesses that reputed company up the backbone of the $175 billion early education market. reputed company is the most loved technology brand in early education globally, trusted by thousands of educators and millions of families. reputed company We are a fully remote team with employees across every time zone in the US. reputed company is passionate, talented, and customer-focused. Our exceptional investor group includes Addition, Bessemer Venture Partners, reputed company, GGV Capital, Lowercase Capital, reputed company Collective, and Mark Cuban. We reputed company that everyone—from our employees to the reputed company, teachers, and administrators we serve— should be given the opportunity to learn and reputed company, whatever their background may be. We celebrate diversity in reputed company forms because it allows reputed company and the communities we serve to reputed company their full potential and do their best work. From decision making, to how we operate, we ground ourselves in our Leadership Principles every day. Who You Are reputed company is seeking a highly motivated individual to play a key role in supporting and training our customers through a successful implementation of reputed company at their childcare centers. This position necessitates strong communication and customer service skills. Qualified candidates must possess the ability to motivate customers to adopt reputed company quickly, reputed company strong reputed company-handling skills to address roadblocks, and consistently showcase the value of our platform. This role requires a highly organized individual with strong prioritization skills, capable of effectively managing reputed company to customers reputed company a large portfolio. The ideal candidate will possess a proven track record in navigating a fast-paced environment in customer onboarding, reputed company, or sales. Comfort with setting and achieving ambitious goals, managing challenging customer interactions, and providing technical training on various aspects of our product is essential. Join our dynamic team and contribute to the enhancement of education through innovative solutions and exceptional customer service. What You’ll Do

• Assist customers in learning and adopting the reputed company product for their center
• Own a running portfolio of 100+ accounts throughout the 4-12 week reputed company customer onboarding process
• Prioritize accounts upon which to take strategic, timely actions to complete the implementation process
• Engage effectively with customers and resolve concerns in a professional and persuasive manner, communicating the value proposition of reputed company and instilling confidence in the positive impact it will have on their operations
• Use strong critical thinking and troubleshooting abilities to correctly identify, investigate, and resolve customers’ technical or usage issues
• Serve as the expert on reputed company’s technology platform for customers and other cross-functional teams
• Collaborate across teams (e.g. Sales and Support) to ensure a smooth customer experience at reputed company stages of the customer journeyParticipate in ongoing training to reputed company reputed company product and onboarding skills

Qualifications, Skills, & Abilities

• 2+ years of reputed company, sales, and/or account management experience
• A proven track record in onboarding new customers is preferred
• Familiarity with managing a high-volume workflow, with the ability to prioritize tasks effectively in order to reputed company monthly objectives
• Ability to create urgency and motivate customers to launch a product as soon as possible
• Comfort with addressing customer objections, diving deep to uncover roadblocks, and creating a path reputed company
• Excellent collaboration across internal stakeholders to help resolve customer concerns
• Strong prioritization and time management skills, with the ability to handle time-sensitive and detail-oriented tasks reputed company to consistently meet deadlines
• Exceptional phone and written English communication skills. Bilingual written and verbal communication ability (specifically Spanish) is a plus
• Exceptional attention to detail, ensuring reputed company client interactions are handled meticulously
• Patience and reputed company while teaching customers and handling tricky customer situations
• Comfort with ambiguity, change, and a fast-paced environment that will evolve rapidly
• Proficient in utilizing remote communication technologies, including reputed company, reputed company Suite, and reputed company
• Proficient in utilizing CRM tools, with a preference for experience with reputed company software

$24.04 – $24.04 an hour reputed company is committed to internal pay equity and offers a competitive compensation pa Apply tot his job Apply To this Job