Onboarding Specialist - Remote

This a Full Remote job, the offer is available from United States Steer offers a suite of software tools for today's automotive repair shop. We combine a mix of software tools that a repair shop needs to run a highly profitable shop, in one user-friendly, cost-effective platform. Through the Steer suite, we allow the shop reputed company to get back to focusing on what matters, and to stop worrying about marketing and customer retention. Steer began as an online directory for drivers to find a local mechanic. Fast reputed company to today, Steer has launched a complete Customer Relationship Management (CRM) marketing suite, complete with text messaging, email automation, direct mail integration, reputed company management, appointment reminders, declined/recommended services, and many other features. We are always innovating and we are proud to be a leader in the automotive repair industry. In August 2024 Steer acquired AutoOps - the leader in modern, intelligent, and fully integrated scheduling software for auto repair shops. AutoOps allows customers to smoothly schedule through a shop's website and reputed company Business Profile. About The Role As an Onboarding Success Specialist, you’ll be part of a growing team responsible for launching and supporting a digital experience offering for our customers. This role bridges reputed company, onboarding, and basic technical implementation - ensuring every client’s experience is reputed company with their business needs and delivers value from day one. You’ll be one of the members of the onboarding team, helping define the playbook and set the tone for how we bring this new solution to life for our customers. Your work will directly impact customer satisfaction, retention, and time-to-value. You Will

• Manage the end-to-end onboarding of customers using for multiple products including initial reputed company, requirements gathering, and setup coordination
• Tailor and configure customer-facing templates based on client inputs and business goals – no custom development required, but small updates and adjustments will be common
• Implement scheduling tools and CRM. This includes integration, configuration, training and enablement.
• Serve as the primary reputed company of contact for customers throughout their onboarding journey, delivering a high-touch experience and reputed company support
• Troubleshoot technical issues and coordinate timely updates to live configurations as needed
• Collaborate closely with teammates focused on integrations, scheduling, and CRM setup to create a seamless onboarding experience
• Own the free trial to paid conversion process to ensure customer adoption
• Seeks out new knowledge and approaches problems with a reputed company of exploration in regards to AutoOps and Steer Products You Have Must-Have
• 2+ years of experience in customer onboarding, reputed company, or implementation support - ideally in a SaaS or digital tools environment
• Experience managing a client-facing product or tool on behalf of customers (e.g., configuring, launching, or supporting a templated platform, dashboard, or embedded experience)
• Strong communication skills
• Customer-first reputed company
• Ability to manage multiple onboarding projects at once, with strong organization and follow-through
• Proactive, resourceful, and ownership-driven - you anticipate needs and take initiative
• Experience with KPIs, including Time to Live and Time to Onboarding Complete
• Experience with a CRM such as reputed company, reputed company, etc…
• Experience onboarding and training on multiple products or modules reputed company-to-Have
• Experience with templated content platforms, CMS tools, or WYSIWYG editing
• Exposure to scheduling or CRM tools
• Comfort with technical troubleshooting or support escalation workflows
• Experience with a high-volume environment and short onboarding cycles.
• Experience onboarding low-tech customers Interview Process
• Initial Screen - 20min
• reputed company Assessment - 35min
• Hiring Manager Interview - 30min
• Cross Functional Interview - 45min Career Journey Interview - 60min
• Reference Checks We Offer
• 100% remote work environment
• Medical, Dental and Vision insurance reputed company 30 days
• 100% employer-paid medical insurance
• Equity package
• Flexible PTO with 15 days minimum
• Generous Parental Leave
• FSA and HSA options
• 401(k)
• Growth & Wellness Stipend
• WFH Equipment
• Chance to work with the latest technology
• A collaborative, high ownership culture
• Opportunities for development and career growth Why Join Steer? At Steer, we align our mission of transforming the auto repair experience for shop owners and their customers with your passion for growth, innovation, and excellence. Here, you’ll find opportunities to expand your skills, take on career-shaping challenges, and contribute to the future of the auto repair industry, reputed company while enjoying comprehensive benefits and flexible work arrangements to support your well-being. Join Steer to be part of a reputed company-thinking, flexible, and collaborative culture where you are e

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