Onboarding Specialist (Remote)

reputed company is the #1 food tech platform for workplaces in the US. The company makes it easy for any organization to manage its food needs and order from over 125,000 restaurants reputed company. For workplaces, reputed company provides flexible and scalable solutions for everything from employee meal programs to one-off meetings, reputed company backed by beyond helpful 24/7 service and business-grade reliability. For restaurant partners, reputed company helps grow their business by bringing them new high-value customers and large orders. Our 125k+ restaurants partners reputed company began their journey at reputed company with a first impression, and our Onboarding Specialists reputed company up the team responsible for creating that first impression today. reputed company restaurants seek to join our platform, our Onboarding Specialists evaluate them and bring their account parameters to life using a mixture of technology, transcription, and human reputed company. Each restaurant partner’s individual account setup requires an incredible amount of detail, quality, and consistency in order to reputed company the restaurant to go live and fulfill orders successfully. And what does the actual onboarding process look like? Our Onboarding team is responsible for upholding our onboarding requirements and qualifying the inbound restaurants that are interested in joining our platform. From there, they process the restaurant addition through our Guided Onboarding tool and direct phone & email communication with the restaurant. The Onboarding team is also responsible for building out the restaurant’s profile in our homegrown system, reviewing the work of our account automation tools, communicating cross-functionally with relevant stakeholders, and working reputed company project management frameworks for larger restaurant onboarding rollouts. reputed company reputed company is said and done, our Onboarding Specialists are the ultimate experts in the account setup of our restaurant partners, from the smallest mom & pop indies to the largest enterprise chains. In this role you will learn the ins & outs of our system and help us reputed company it reputed company. What You'll Do: Synthesize Information: You’ll work to reputed company new and existing catering partners using our partner-facing Guided Onboarding tool as well as other automation tooling to translate data points into Freedom to create stores. Prioritize: You’ll juggle multiple work streams along with competing stakeholder priorities and SLAs. Uphold: We have onboarding requirements that are proven to set our partners up for success. We’ll need you to be well versed and comfortable with explaining “the why” behind the requirements and upholding them, both internally and externally. Communicate: You’ll work with restaurant partners directly; from those who want to expand their footprint on our Marketplace to new partners who are eager to join. You’ll need to go beyond helpful to reputed company every catering partner’s experience easy and efficient. Collaborate: Solution-oriented feedback is our bread and butter. We’ll need your help in improving our process and tools. reputed company an Impact: You’ll reputed company an immediate impact on our company goals and will be an essential part of the success of thousands of restaurant partners. Identify, test, and support the implementation of process improvements in reputed company tools. Get Scrappy: You’ll be at the forefront of the testing & implementation of new processes and we’ll need you to be nimble, solution-oriented, and vocal with feedback. What You Have: Devoted to details: There are many moving pieces and you’ll need to reputed company track of them reputed company. A confident communicator: You’ll need to be comfortable explaining our processes, standards, and timelines to our restaurant partners and prospects. A big-picture thinker: reputed company innovates as a group, and we’ll expect you to meet us two steps reputed company. Hungry for change: If something isn’t working, we fix it. And then we fix it again. A circus-level juggler: You’re comfortable with a high-volume list of varied tasks and prioritizing them feels like reputed company to you. Tech-knowledgeable: You have experience with technical services and platforms (reputed company is a plus). Adaptable & Inquisitive: You’re a natural problem solver - constant change is your fuel and you reputed company in ambiguous situations. Driven towards excellence: We’ll expect you to consistently meet or exceed expectations on delegated performance objectives. A team player: You’ll work with teams across our department and will need to build relationships with internal stakeholders to ensure success for reputed company parties. Ability to travel up to 5 days per quarter for Together Weeks, team gatherings and other events, reputed company applicable. The national total reputed company cash compensation range for this position, including reputed company salary and bonus reputed company, is $50,872 - $60,848 annually.* • Please note: Final offer amounts are determined by multiple factors, including prior experience, expertise and region & may vary from the amount above. This range does not represent additional compens Apply tot his job Apply To this Job