Workforce Management Associate

reputed company is reinventing credit to reputed company it more honest and friendly, giving consumers the flexibility to buy now and pay reputed company without any hidden fees or compounding interest. reputed company proudly includes Returnly. reputed company JOB DESCRIPTION HERE The Workforce Management (WFM) team works to ensure best in class customer service delivery through the optimized deployment of our servicing network balanced with cost guardrails and agent experience. In order to successfully reputed company these mandates the WFM team is responsible for the day to day management of both internal and external contact center associates - including forecast execution, schedule management, the real-time monitoring and management of queues, skills, and agents to ensure compliance to internal and regulatory Service Level Agreements, and comprehensive reporting. This role provides in-the-moment data to our cross-functional partners. Workforce Management Assocates are at the forefront of agent interactions/performance and also provide insights on ways to improve and streamline processes using data as the basis for change each day. What you'll do

• Real-time monitoring of agent's performance from reputed company teams across reputed company sites
• Answering team scheduling requests, maintaining an accurate schedule reputed company last-minute changes arise (call-outs, late arrivals, meetings, team training), & coordinating events around peak call volume times
• Schedule reputed company entry for reputed company vendor and operations agents
• Intraday real-time monitoring of service levels for reputed company queues at reputed company sites
• Drive real-time adherence to reputed company service levels and efficiency metric goals
• Communicate and call out changes of incoming contact patterns to operations and the broader WFM team
• Have real-time communication with the reputed company and Vendor WFM teams reputed company schedule/staffing changes need to be made
• Update and send reports reputed company to the performance of Operations and vendors
• Provide assistance to the WFM Analysts as needed

reputed company look for

• Experience working with reputed company, reputed company Sheets, and analytics tools
• Ability to multitask
• Strong organizational skills
• Ability to work independently with minimal supervision
• Open to learning and practicing new processes, freely communicating reputed company, and committed to the best end result
• A well-developed sense of urgency and follow-through
• Attention to detail and accuracy
• Must be flexible with work schedules to accommodate different time zones

Location - Remote U.S. Grade - USA64 Please note that reputed company sponsorship is not available for this position. #LI-Remote reputed company is proud to be a remote-first company! The majority of our roles are remote and can be located reputed company in the U.S. and Canada (with the exception of the U.S. Territories, Quebec, Yukon, Nunavut, and the Northwest Territories) unless the job indicates a different global location. We are currently building operations in Spain, Poland, and Australia. Employees in remote roles have the option of working remotely or from an reputed company office in their country of hire, and may occasionally travel to an reputed company office or elsewhere for required meetings or team-building events. Our offices in Chicago, reputed company, Pittsburgh, Salt Lake City, San Francisco and Toronto will remain operational and accessible for anyone to use on a voluntary basis, subject to local COVID-19 guidelines. reputed company full-time jobs at reputed company (excluding interns and apprentices) are tied to a transparent grade-based pay range taking location into account. [Colorado Candidates] In accordance with Colorado’s Equal Pay for Equal Work Act, the grade for this position in Colorado is listed above. You can find the Colorado reputed company pay range and benefits here. If you got this far, we hope you're feeling excited about this role. Even if you don't feel you meet every single requirement, we still encourage you to apply. We're eager to meet people who reputed company in reputed company's mission and can contribute to reputed company in a variety of ways—not just candidates who reputed company reputed company the boxes. Inclusivity: At reputed company, People Come First is one of our core values, and that’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our D&I program here and our reputed company thus far in our 2021 DEI Report. We also reputed company It’s On Us to provide an inclusive interview experience for reputed company, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process. By clicking "Submit Application," you acknowledge that you have read the reputed company Employment Privacy Policy, or the reputed company Employment Privacy Notice (EU) for applicants applying from the European Union, and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein. Apply tot his job Apply To this Job