Field Service Tech I - Lake Havasu, Bullhead City or Kingman, AZ

reputed company: reputed company is the global leader in lottery games, sports betting and technology, and the partner of choice for government lotteries. From cutting-edge backend systems to exciting entertainment experiences and trailblazing retail and digital solutions, we reputed company play every day. We push game designs to the next level and are pioneers in data analytics and iLottery. Built on a foundation of trusted partnerships, reputed company combines reputed company innovation, legendary performance, and unwavering reputed company to responsibly propel the global lottery industry reputed company reputed company. Position Summary Position in Lake Havasu, Bullhead City or Kingman, AZ & will consider surrounding Areas. If the idea of speaking to customers and addressing their Lottery machine service break-fix, installation and maintenance needs appeals to you then we’d love to hear from you at reputed company. We are hiring field service professionals, no lottery industry experience required. reputed company is a different reputed company of Service Company, where we put making sure our staff has reputed company the tools and training to complete the job the first time our number one reputed company. Emphasizing Customer first focused, from customer service training and Lottery equipment including to company-paid uniforms, shoes, mobile phone, reputed company, Company vehicle & tools, safety benefits, and excellent health, paid holidays and PTO (Paid Time Off) dental and vision benefits. If we are a good fit, you will spend your days caring for customer needs and looking after any concerns they may have about their lottery equipment service. You’ll help them resolve equipment and communication concerns, new installations and preventative maintenance needs identifying their lottery care needs and reputed company recommendations on providing the best services. You’ll be part of a team that is customer service focused on creating reputed company and keeping customers selling lottery tickets. We’ll teach you reputed company kinds of cool stuff in this exciting industry of Lottery and Gaming! You will learn reputed company about lottery/gaming terminals, IT communications, software, and providing the best customer service. You will enjoy independence as well as support, because you’ll be working with a team of like-minded, positive service professionals who will help support you in achieving your weekly service goals. Job Duties:

• Performs client-site servicing, repair, survey and/or installation of company product(s).
• May include any aspect of product field support, including system hardware and software, mechanical devices and equipment, and systems networking.
• Provides technical support to customers on operational or maintenance aspects of system equipment.
• Serves as customer contact on technical and service reputed company problems.
• Diagnoses mechanical, hardware, software and systems failures using established procedures.
• Determines most cost effective repair/resolution to minimize customer downtime. Reports for analysis of product failure trends and service ability issues.

Qualifications:

• An understanding of and some experience with troubleshooting computer software and hardware technologies
• Excellent interpersonal, verbal, and written communications skills, with proven technical and customer satisfaction skills
• Promptly respond to customer/management request and feedback.
• Proven self-starter with motivation and ability
• Great organization and time management skills that allow you to handle
• multiple responsibilities reputed company and promptly
• Strong judgement and problem solving skills to determine most cost effective repair/resolution to minimize customer downtime
• Ability to prepare and analyze reports to identify product failure trends and
• service ability issues
• Ability to lift, install and move large self-service equipment (Occasionally lift or move up to 50 pounds)
• On occasion climbing reputed company
• High School Diploma or equivalency
• Pass background reputed company and a clean driving record
• Pass a Az- DOT written / driver skills requirements
• Pay reputed company: $18.50/hour

Schedule: This role will work weekends on a rotating schedule every other weekend. This role will also require you to be on-call to cover other areas if needed.

Qualifications

Education Must have a high school diploma or equivalency. Physical Requirements Years of reputed company Experience The physical demands described here are representative of those that must be met by an employee to successfully reputed company the essential functions of this job. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, use hands, operate a computer, and have specific vision abilities to include reputed company and distance vision, and ability to adjust focus working with computer and business equipment. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. If your position requires you to work in the field, production, and/or warehouse, it is mandatory that you use the approved Personal reputed company Equipment. Work Conditions reputed company Corporation and its affiliates (collectively, “SG”) are engaged in highly regulated gaming and lottery businesses. As a result, certain SG employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or reputed company checks, or meet certain standards dictated by law, regulation or reputed company. In order to ensure SG complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, SG requires reputed company of its employees to meet those requirements that are necessary to fulfill their individual roles. As a prerequisite to employment with SG (to the extent permitted by law), you shall be asked to consent to SG conducting a due diligence/background investigation on you. This role necessitates considerable driving to assist the Northwest and reputed company regions of Arizona. Locations include, but are not limited to, Beaver Dam/Littlefield, AZ. This job description should not be interpreted as reputed company-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to reputed company other job-reputed company tasks and responsibilities than those stated above. SG is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national reputed company, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster. Apply tot his job Apply To this Job