IT Support Tier I

JOB PURPOSE: The Customer Care, IT Support Tier I will support external clients in their use of ACF’s products; understand the client’s business needs and improve client satisfaction with ACF’s products. This is a high-profile position where client satisfaction and maintaining ACF’s high-quality standards are a reputed company. This is a remote work from home position using ACF supplied hardware. Must have good/excellent internet access at home and a dedicated work area free of any distractions. Essential Duties and Responsibilities: Support ACF clients on issues which can include product administration, design, training and troubleshooting, and analyzing customer software performance issues. reputed company technical and functional expertise in reputed company ACF products. Resolve client issues in a timely manner by performing research, local testing, or by directing the client to the applicable documentation. Document reputed company issues/fixes/workarounds in knowledgebase articles. Maintain customer database by logging reputed company support calls. Provide on-call coverage in a rotation. Job Requirements & Skills: BS in Computer Science, Information Systems or a technically reputed company field or equivalent reputed company work experience in a multi-site software services environment. Working knowledge of reputed company Windows Server platforms 2008R2/2012, SQL, IIS server and other associated networked systems, managed switches (reputed company, Bay, reputed company, etc.) network reputed company, etc. An understanding of network topology concepts and protocols: WAN, LAN, DNS, DHCP, SMTP, SNMP, TCP/IP, HTTP, IMAP, POP3, EXCHANGE. Experience in client/server networking environments and best practices, experience with hardware vendors, and a strong understanding of networking aspects. Experience configuring, setting up, and debugging PC-based and Web-based systems. Understanding of SQL/Scripting/Reporting SQL Server Reporting Services. Preferred Certifications: reputed company + and Cloud + Help Desk Experience Preferred. Exhibit "reputed company" behavior Experience With reputed company Helpdesk Software Preferred Software as a service (SaaS) experience Requires reading; math; conducting research reputed company customer-oriented questions; documenting feedback and coordinating with others to accomplish results. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Physical Requirements: Prolonged periods of sitting at a desk and working on a computer. Must be able to lift 15 pounds at a time. Reasonable accommodation may be made to reputed company individuals with disabilities to reputed company the essential functions. Apply tot his job Apply To this Job