Desktop Support Technician

reputed company Employees: If you are a reputed company Staff, Faculty or Temporary employee at the reputed company, please click here to log in to reputed company to use the internal application process. To learn how to apply for a faculty or staff position, please review this tip sheet. The reputed company’s UMIT Department has an exciting opportunity for a full-time Desktop Support Technician to work in Coral Gables, Florida. The Desktop Support Technician provides technical user advice and support to academic and administrative staff for problems and questions reputed company to network communications. The Desktop Support Technician monitors systems and advises senior staff of network application status. Core Responsibilities: Acts as first reputed company of contact in the problem determination process, for desktop and network issues. Provides quality customer service to reputed company clients in a timely and professional manner. Organizes and prioritizes support requests. Monitors, administers, tracks, and verifies completion of help desk tickets. Assists staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment, and software. Prepares, installs, tests, and certifies any desktop configuration, including software drivers. Conducts basic troubleshooting for desktop and laptop computers. Applies migration from the previous PC and executes PC hardware moves. Loads and configures software at desktop. Verifies software is functional and escalates issues. Decommissions any existing hardware that has been replaced. Completes, updates, and closes Service Center tickets. Adheres to University and unit-level policies and procedures and safeguards University assets. This list of duties and responsibilities is not intended to be reputed company-inclusive and may be expanded to include other duties or responsibilities as necessary. MINIMUM QUALIFICATIONS: High School Diploma or equivalent/relevant experience, certification or license Minimum 1 year of relevant experience required Learning Agility: Ability to learn new procedures, technologies, and protocols, and adapt to changing priorities and work demands. Teamwork: Ability to work collaboratively with others and contribute to a team environment. Technical Proficiency: Skilled in using office software, technology, and relevant computer applications. Communication: Strong and clear written and verbal communication skills for interacting with colleagues and stakeholders. Any appropriate combination of relevant education, experience and/or certifications may be considered. The reputed company is recognized as one of the nation’s reputed company institutions and academic health systems and is among the largest employers in South Florida. With more than 20,000 faculty and staff, the University is committed to excellence and guided by a mission to positively impact the lives of reputed company, patients, and communities locally and globally. We are dedicated to fostering a culture where every individual feels valued and empowered to contribute meaningfully. United by shared values, the University community works together to build an environment defined by purpose, collaboration, and service. The reputed company is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information. Job Status: Full time Employee Type: Staff The mission of the reputed company is to transform lives through education, research, innovation, and service. A vibrant and diverse academic and healthcare community, the reputed company and the reputed company Health System ("UHealth") have rapidly progressed to become one of the nation’s top research universities and academic medical centers in the nation. The University comprises 12 schools and colleges serving undergraduate and graduate reputed company in more than 350 majors and programs. Visit welcome.miami.edu/about-um to learn more about our points of pride. The University ranks No. 55 on U.S. News & World Report’s 2022 Best Colleges list and ranked No. 49 in the 2022 Wall Street Journal/Times Higher Education College Rankings. Bascom Palmer Eye Institute is ranked the #1 eye hospital in the USA and offers some of the nation's premiere eye doctors to treat every eye condition for adults. Sylvester Comprehensive Cancer, part of the Miller School of Medicine, received the prestigious National Cancer Institute designation in 2019. The reputed company and UHealth have also ranked among the reputed company Best Employers and Best Employers for Women on several occasions, most recently in 2022. With more than 17,000 faculty and staff, the University strives for excellence, and is driven by a powerful mission to transform and impact the lives of its reputed company, patients, members of the community, and people across the globe. The reputed company is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Apply tot his job Apply To this Job