(REMOTE) HR Shared Services - Tier 2 Rep Specialist

Lensa is a career site that helps job seekers find great jobs in the US. We are not a staffing firm or agency. Lensa does not hire directly for these jobs, but promotes jobs on LinkedIn on behalf of its direct clients, recruitment ad agencies, and marketing partners. Lensa partners with DirectEmployers to promote this job for Trinity Health. Clicking "Apply Now" or "Read more" on Lensa redirects you to the job board/employer site. Any information collected there is subject to their terms and privacy notice. Employment Type Full time Shift Description: Provides expert direction, management, and assistance to managers, colleagues, and vendors in analysis and resolution of complex issues related to service and delivery of benefits and PTO administration. Acts as a Subject Matter Expert for administration and technology support for Workday. Provides consultation and guidance in the interpretation and application of policies and procedures for managers and colleagues and acts to minimize risk in all situations. Develops sustainable, efficient, and effective processes to support customers within the parameters of the department service level agreements. Markets department services and provides world class customer service. Essential Functions

• Knows, understands, incorporates, and demonstrates the mission, vision, and values of Trinity Health in leadership, behaviors, practices, and decisions.
• Manages specialized Human Resource service delivery for the HR Service Center. Operates as subject matter expert in areas of vendor administration, employment status change administration, health and welfare plan administration, absence management, or other Human Resources functional areas. May serve as back-up for other specialty areas.
• Specializes in absence management administration, including paid time off (PTO) payouts, reconciliation, transfers, bank management, and zero out.
• Manages the production of Enterprise Interface Builders in Workday to effectively process PTO/Zero Outs and Benefits refunds/deductions. Using high level of expertise with MS Excel (VLOOKUP’s, conditional formatting, best technical practices).
• Comprehensibly analyzes high volume of data reports to process transactions in Workday involving pay and benefits components.
• Conducts root cause analysis research to identify solutions to daily inquiries.
• Serves as a liaison between COE’s TIS, Legal, Local HR partners and Payroll
• Manages complex, escalated cases and acts to adjudicate appeals within the limits of the IRS Section 125 Plan and Trinity Health HR Policies. Reviews documentation and works with Total Rewards Benefits and Well-Being and the Legal Department to resolve cases and minimize exposure and risk.
• Acts independently to audit vendor files and eligible participant and dependent reporting. Reviews and reconciles discrepancies with processes eligibility reports, unemployment and employment status changes with insurance carrier and Payroll.
• Responsible for the development of sustainable, efficient, and effective processes for the health ministries supported by the Department within the guaranteed service level agreements.
• Relies on expert knowledge of Human Resource law, benefits plan design, IRS Code Section 125, ACA regulations, COBRA, various payroll regulations, and HRIS reporting capabilities to effectively manage specialized job assignments.
• Builds and maintains collaborative relationships with health ministry staff, Payroll, Colleague and Labor Relation, HR Business Partners, HR Operations, and vendors to facilitate efficient management of escalated assignments.
• Maintains strong attention to detail while focusing on customer excellence by building rapport and establishing trust.
• Supports and maintains an effective team environment by providing synergy to all processes.
• Utilizes case management system to accurately log case issues and notes for case assigned under stringent Legal Department requirements.
• Adheres to established regulations and ensures compliance for, processes, procedures, plans and systems.
• Maintains confidentiality of department and associate information according to established practice within HIPAA and NPPI guidelines.
• Performs administrative activities, which includes completion, review, and approval of HR business transactions, preparing statistical/operational reports and conducting data integrity audits. Participates, as a department representative on cross/functional teams while maintaining regular work duties and performs other related duties as required.
• Maintains a working level knowledge of applicable Federal, State and local laws and regulations, Trinity Health’s Corporate Integrity Program, Code of Ethics, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical and professional behavior.

Must possess a comprehensive knowledge of Human Resources, Health & Welfare Benefits implementation, annual enrollment, pro Apply tot his job Apply To this Job