[Remote] Client Relations Account Executive I - Remote
Note: The job is a remote job and is open to candidates in USA. LoanCare is one of the top providers in the mortgage services industry, seeking a Client Relations Account Executive I to join their team. The role involves maintaining client relationships, resolving inquiries, and ensuring effective communication between clients and internal teams.
Responsibilities
- Maintain a pipeline of client requests
- Develop and understand each client’s business rules, type of business, and goals
- Research, resolve, and report client problems and inquiries; ensure prompt responses by partnering with internal/external business partners to meet client’s needs
- Work closely with Client Relations Account Executive II and III to ensure proper level of support to portfolios is provided
- Provide process gaps or portfolio trends to management for tracking and resolution
- Ensure all inquiries are documented, process gaps are identified, and escalated issues are presented to the manager with suggestions, ideas, and solutions
- Maintain a thorough knowledge of policies and tools to effectively answer most client inquiries without assistance
- Assist other team members during volume spikes as needed
- All other duties as assigned
Skills
- High School Diploma or equivalent required
- Strong negotiation and mediation skills
- Strong relationship or vendor/client management and communication skills
- Strong analytical, problem-solving, research, interpretive, and decision-making skills
- Detail-oriented with the ability to successfully manage multiple priorities and meet deadlines
- Ability to work in a fast-paced environment
- Ability to meet client, department, and investor standards in knowledge, quality, efficiency, initiative, teamwork, customer service, productivity, and overall performance
- 1+ year of experience in mortgage servicing or mortgage banking preferred
- 1+ year of customer service experience preferred
- Knowledge of LPS/MSP Systems preferred
- Knowledge of Microsoft Office applications and systems (e.g., Excel, PowerPoint)
Benefits
- Optional medical, dental, vision, life, and disability insurance
- Paid holidays, vacation, and sick leave
- Fidelity National Financial matching 401(k) and employee stock purchase plans
- Access to mental health resources, including free Calm memberships, and initiatives that promote physical and emotional well-being
- Programs that celebrate achievements and milestones
- Enjoy discounts on gym memberships, pet insurance, and employee purchasing programs, plus access to a tuition reimbursement program that supports your continued education and professional growth.
- Flexibility to work remotely, while staying connected through virtual engagement
- We provide the necessary equipment; all you need is a quiet, private place in your home and a high-speed internet connection with a minimum network download speed of 25 megabits per second (MBPS) and a minimum network upload speed of 10 MBPS
Company Overview