[Remote] Manager, Threat Protection Services

Note: The job is a remote job and is open to candidates in USA. Proofpoint is a global leader in human- and agent-centric cybersecurity. The Manager, Threat Protection Services leads a team of Threat Strategy Managers to ensure customers maximize the value of their investment through proactive engagement that advances their email security programs.

Responsibilities

• Lead, mentor, and coach a team of Threat Strategy Managers; serve as a role model for professional growth and technical excellence
• Responsible for talent development — finding, hiring, developing, and retaining the best technical talent
• Assign MBOs (Management By Objectives) to team members aligned with corporate goals
• Provide tactical and strategic guidance to the team daily
• Identify and prioritize short-term and long-term goals for the team
• Manage and monitor support interactions, serving as an internal advocate for Proofpoint customers
• Respond to customer escalations and proactively escalate when needed
• Monitor level of customer satisfaction and serve as a point of escalation for satisfaction issues
• Provide get-well plans for customers at risk of non-renewal; manage the health of the customer portfolio
• Develop and oversee comprehensive strategies to meet complex customer requirements utilizing Proofpoint's solutions
• Plan and lead process improvement initiatives tailored to improve customer satisfaction with services and interaction with the Proofpoint team
• Develop innovative ways to leverage existing data and correlate customer data with other datasets available at Proofpoint
• Plan, document, and identify risks and challenges for production changes that span multiple services or technologies
• Responsible for scheduling own time and quality completion of multiple tasks within a varying environment of changing constraints
• Maintain a deep understanding and up-to-date handle on the evolving threat landscape
• Design and implement solutions to complex problems with minimum supervision; use independent judgment within broad parameters

Skills

• 5+ years of leadership experience in the information security field
• 6+ years of industry experience in a client/professional services, sales engineering, senior support engineering, IT operations management, or senior engineering role with exposure to multiple technology areas
• Managed security or consultancy experience required
• Proven leadership ability with a history of successfully motivating and inspiring teams
• Relevant experience with Proofpoint products and understanding of threat protection (Gateway, TAP, TRAP)
• Background in security, especially around threat actor tactics, techniques, and procedures
• Outstanding verbal and written communication skills
• Ability to effectively work in a team environment as well as independently
• Deep understanding of email threat landscape including phishing, BEC, malware, and credential theft
• Familiarity with SIEM technologies and security event correlation
• Experience with customer success platforms (e.g., Totango, Salesforce) for account health tracking
• Industry certifications such as CISSP, CISM, CEH, or equivalent
• Experience building and scaling service delivery teams in a high-growth environment

Benefits

• Competitive compensation
• Comprehensive benefits
• Career success on your terms
• Flexible work environment
• Annual wellness and community outreach days
• Always on recognition for your contributions
• Global collaboration and networking opportunities
• Variable compensation and/or equity
• Flexible time off
• A comprehensive well-being program with two paid Wellbeing Days and two paid Volunteer Days per year
• Plus a three-week Work from Anywhere option

Company Overview

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