Multilingual Customer Support Specialist – Lithuanian & Russian Technical Helpdesk (Remote, Samsung Account)

About arenaflex and the Opportunity Ahead

Are you searching for a rewarding remote career based in Lithuania where your language skills, problem-solving mindset, and passion for helping others truly make a difference every single day? arenaflex, a globally recognized business outsourcing and customer experience partner, is currently expanding its dedicated support team for one of the world's most celebrated technology brands. This is your chance to join a fast-paced, people-first organization where you will represent innovation, quality, and trust on behalf of a household name in consumer electronics.

At arenaflex, we specialize in delivering exceptional customer service, technical assistance, and back-office solutions on behalf of leading international brands. Our colleagues are employed directly by arenaflex, but the impact of their work reaches customers across multiple markets, devices, and digital touchpoints. We take pride in our supportive culture, our commitment to professional development, and our belief that every conversation is an opportunity to create a loyal customer for life.

If you are fluent in Lithuanian, comfortable communicating in Russian, and have working knowledge of English, this role offers you the chance to combine all three languages while working comfortably from your own home. Bring your curiosity, empathy, and technical aptitude, and we will provide the training, tools, and team spirit you need to thrive.

Your Role: Multilingual Customer Support Specialist

As a Customer Support Specialist on our dedicated technology account, you will be the first point of contact for end-users who need assistance with a wide range of products and services. Your primary mission will be to resolve inquiries efficiently, accurately, and with genuine care, ensuring that every customer feels heard, respected, and supported throughout their journey.

Key Responsibilities

• Handle incoming customer interactions across multiple channels including phone calls, emails, and live chat, responding in Lithuanian and Russian while also documenting cases in English when required.
• Provide clear, patient, and accurate technical and non-technical support for smartphones, tablets, wearables, home appliances, and other connected devices.
• Diagnose software and hardware issues by asking the right questions, using internal knowledge bases, and applying logical troubleshooting steps.
• Develop and propose efficient, satisfying solutions to customer inquiries, balancing speed with quality and adhering to established service level agreements.
• Treat every customer with respect, empathy, and professionalism, consistently following arenaflex policies, brand guidelines, and compliance procedures.
• Document all customer interactions thoroughly and accurately in the CRM system, ensuring that records are complete, up to date, and useful for future reference.
• Identify opportunities to improve processes, flag recurring product or service issues, and contribute ideas to enhance the overall customer experience.
• Collaborate with teammates, team leaders, and cross-functional partners to resolve complex cases and share knowledge across the floor.
• Stay current on product updates, new releases, and procedural changes through ongoing coaching, self-study, and team training sessions.

What We Are Looking For

We are looking for individuals who genuinely enjoy helping people and who view each customer interaction as a chance to make someone's day a little easier. You do not need to be a technology expert from day one, but you should be comfortable learning new systems, devices, and procedures quickly.

• Language proficiency: Fluency in Lithuanian at C1 level or higher, with a good working command of both Russian and English at B2 level or above.
• Customer focus: A natural ability to listen actively, empathize with customers, and communicate solutions in a friendly and reassuring manner.
• Technical curiosity: Comfort navigating computers, mobile devices, and software applications, with a willingness to deepen your technical knowledge through training.
• Problem-solving skills: Strong analytical thinking and the ability to break down problems into manageable steps.
• Resilience: The ability to remain calm and professional when handling challenging or emotionally charged conversations.
• Team spirit: A collaborative attitude and a willingness to support colleagues, share best practices, and celebrate team successes.
• Reliability: A strong sense of responsibility, punctuality, and commitment to delivering consistent quality.

Preferred Qualifications

• Previous experience in customer service, technical support, or a call center environment is highly valued but not essential.
• Familiarity with CRM platforms, ticketing systems, or remote support tools.
• Experience working from home or in a virtual team environment.
• A secondary language beyond the core requirements is always a plus.

What arenaflex Offers You

We believe that great customer experiences start with great employee experiences. That is why arenaflex invests in its people through competitive compensation, comprehensive onboarding, and a culture that genuinely cares about your wellbeing and growth.

Compensation and Benefits

• A stable, full-time permanent employment contract with a three-month trial period.
• An attractive hourly rate ranging from €8.03 during the trial period to €8.56 after successful completion, with regular performance reviews.
• Performance-based bonuses that recognize and reward your contributions.
• Paid training and coaching to help you build confidence and master your role.
• Paid time off and benefits in line with Lithuanian labor regulations.

Schedule and Location

• Full-time position, 40 hours per week, structured across 8.5-hour shifts.
• Working hours from Monday to Friday, with various shifts scheduled between 09:00 and 19:00.
• Fully remote position — work from the comfort of your own home anywhere in Lithuania.
• All equipment and connectivity support provided to ensure a smooth home office setup.

Career Growth and Learning

At arenaflex, your career path does not stop at customer support. We believe in promoting from within and providing clear growth opportunities across teams, accounts, and geographies. Whether you aspire to become a senior specialist, a team leader, a quality coach, a trainer, or to transition into operations, project management, or other corporate functions, you will find real opportunities to grow. Our internal mobility programs, mentorship initiatives, and continuous learning platforms empower you to take ownership of your professional journey.

Our Culture and Values

arenaflex is proudly united as one team, one company, globally. We celebrate diversity in all its forms and are committed to building an inclusive workplace where every voice matters. We are committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment and employment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Our culture is built on collaboration, respect, accountability, and a genuine passion for service. You will join a team of supportive colleagues and approachable managers who celebrate wins together, learn from challenges, and look out for one another. Whether it is through team-building activities, recognition programs, or simply daily moments of connection, you will feel part of something meaningful at arenaflex.

Our Recruitment Process

We want to make your application experience smooth, transparent, and respectful of your time. Here is what you can expect:

• Step 1 — Initial phone call: A brief conversation with one of our recruiters to learn more about you, your background, and your motivations.
• Step 2 — Teams interview: A virtual interview with the hiring team to explore your skills, experience, and fit for the role.
• Step 3 — Reference check: A quick verification of your professional background with provided references.

Target start date: As soon as possible, with onboarding planned during the upcoming intake period.

Your Next Step

If you are a Lithuanian speaker with strong Russian and English skills, a passion for technology, and a desire to build a meaningful career in customer experience, we would love to hear from you. This is more than just a job — it is an opportunity to represent one of the world's most admired technology brands, to grow personally and professionally, and to do it all from the comfort of your home in Lithuania.

Take the next step in your career journey today. Apply now to arenaflex and become part of a global team that is redefining what exceptional customer support looks like. We look forward to welcoming you aboard.