Hybrid Customer Service & Sales Representative – Premier Client Acquisition & Support Specialist at arenaflex

About arenaflex – Connecting People, Communities, and Businesses

arenaflex is a global leader in communications and technology, delivering innovative voice, internet, and wireless solutions to millions of customers worldwide. With a legacy that dates back nearly a century, arenaflex has continuously evolved from the early days of telephone service to the cutting‑edge realms of 5G, fiber‑optic networks, and smart‑home connectivity. Our mission is simple yet powerful: to keep people connected to what matters most, every day. As we expand our footprint, we are looking for enthusiastic, customer‑focused professionals who want to be the voice of arenaflex and help shape the future of digital communication.

Why Join arenaflex?

Working at arenaflex means becoming part of a dynamic, inclusive, and forward‑thinking organization that values growth, collaboration, and personal development. Whether you thrive in a bustling call‑center environment or prefer the flexibility of a hybrid work model, arenaflex offers the tools, training, and support you need to excel. Our employees enjoy competitive compensation, robust benefits, and a culture that celebrates innovation, diversity, and community impact.

Position Overview – Hybrid Customer Service & Sales Representative

As a Hybrid Customer Service & Sales Representative at arenaflex, you will be the front‑line ambassador for our brand, delivering exceptional service to both prospective and existing customers. You will blend consultative sales techniques with technical support expertise to help customers select the right voice, internet, and wireless plans, resolve billing inquiries, and troubleshoot basic technical issues. This role operates on a hybrid schedule—three to four days per week in our state‑of‑the‑art Richardson, TX contact center and one to two days working remotely from a dedicated home office.

Key Responsibilities

• Customer Acquisition & Upselling: Identify opportunities to recommend arenaflex’s latest devices, plans, and services, guiding customers toward solutions that fit their lifestyle and budget.
• Service Activation & Setup: Process new service requests, ensuring seamless activation of voice, internet, and wireless products for both residential and business clients.
• Billing & Account Management: Explain billing statements, resolve payment issues, process plan changes, and handle upgrades or downgrades with accuracy and empathy.
• Technical Support: Perform basic troubleshooting for internet, voice, and data services; escalate complex issues to Tier 3 specialists when necessary.
• Multi‑Channel Communication: Respond to customer inquiries via phone, chat, email, and social media, maintaining a consistent and professional tone across all platforms.
• Data Entry & System Utilization: Accurately document interactions in arenaflex’s CRM, using multiple internal tools to track service requests, sales leads, and resolution outcomes.
• Cross‑Training & Flexibility: Participate in ongoing training to broaden expertise in collections, retention, sales coordination, billing adjustments, and advanced technical support.
• Performance Metrics: Meet or exceed daily, weekly, and monthly sales targets while maintaining high customer satisfaction scores and adherence to quality standards.

Essential Qualifications

• Minimum of 1‑2 years of experience in a call‑center, customer service, or sales environment.
• Demonstrated ability to meet sales quotas and deliver exceptional service in a fast‑paced setting.
• Strong verbal and written communication skills, with the ability to simplify complex billing and technical concepts.
• Flexibility to work varied shifts, including evenings, weekends, and holidays as business needs dictate.
• Reliable high‑speed internet connection and a dedicated home workspace that meets arenaflex’s remote‑work standards.
• Proficiency with standard office software (e.g., Microsoft Office, Google Workspace) and comfort navigating multiple web‑based applications simultaneously.

Preferred Qualifications & Additional Assets

• Experience with telecommunications products, especially voice, broadband, and mobile services.
• Familiarity with CRM platforms (e.g., Salesforce, Zendesk) and ticketing systems.
• Previous exposure to technical troubleshooting for internet or mobile devices.
• Certification or coursework in sales, customer experience, or related fields.
• Demonstrated ability to work independently while maintaining strong collaboration with remote teammates.

Skills & Competencies for Success

• Consultative Selling: Ability to ask probing questions, listen actively, and tailor recommendations that align with each customer’s unique needs.
• Problem‑Solving: Quick identification of root causes and delivery of effective, timely resolutions.
• Empathy & Patience: Genuine concern for customer concerns, coupled with the patience to guide them through complex processes.
• Time Management: Efficient handling of multiple interactions while adhering to schedule commitments and performance metrics.
• Adaptability: Comfort with shifting priorities, new product launches, and evolving technology landscapes.
• Team Collaboration: Strong interpersonal skills to work effectively with peers, supervisors, and cross‑functional support teams.

Compensation & Benefits

arenaflex offers a competitive total‑reward package designed to attract and retain top talent:

• Base Salary: Weekly earnings ranging from $600 to $696.50, commensurate with experience, geography, and performance.
• Commission Potential: Up to $36,000 in annual commissions for meeting or exceeding sales targets.
• Medical, Dental, & Vision Coverage: Comprehensive health plans with options for employees and eligible dependents.
• Retirement Savings: 401(k) plan with company matching contributions.
• Paid Time Off & Holidays: Minimum of 23 vacation days per year plus 9 company‑designated holidays, plus additional PTO based on tenure.
• Parental & Family Benefits: Paid parental leave, adoption reimbursement, and supplemental sick leave.
• Disability & Life Insurance: Short‑term and long‑term disability coverage, life and accidental death insurance.
• Wellness Programs: Employee Assistance Program (EAP), critical illness/accident coverage, hospital indemnity, and group legal services.
• Education & Development: Tuition reimbursement, continuous learning resources, and access to the latest technology training.
• Employee Discounts: Up to 50 % off eligible arenaflex mobility plans, accessories, internet services, and fiber connections.

Career Development & Learning Opportunities

arenaflex invests heavily in the professional growth of its workforce. As a Hybrid Customer Service & Sales Representative, you will receive:

• Paid, comprehensive onboarding and product training to ensure you are equipped with the knowledge to succeed.
• Ongoing coaching sessions, performance feedback, and mentorship programs.
• Opportunities to cross‑train in specialized areas such as collections, retention, advanced technical support, and sales channel coordination.
• Clear career pathways toward senior sales, team lead, operations management, or specialist roles within arenaflex’s expansive network.
• Access to internal learning platforms covering emerging technologies, customer experience best practices, and leadership development.

Work Environment & Culture at arenaflex

Our hybrid model blends the energy of a collaborative office setting with the flexibility of remote work. In the Richardson, TX contact center, you’ll find:

• Modern workstations, ergonomic furniture, and a vibrant atmosphere that encourages teamwork.
• Regular team huddles, recognition programs, and social events that foster a sense of community.
• State‑of‑the‑art technology tools that streamline workflow and enhance customer interactions.

When working from home, arenaflex provides all necessary equipment—including a laptop, monitor, keyboard, and mobile device—ensuring a seamless transition to a productive remote workspace. Our remote‑work standards cover security, noise control, and clean‑desk policies, and we conduct periodic workspace audits to maintain a high‑quality environment.

Equal Opportunity Employment

arenaflex is committed to creating an inclusive workplace where every individual is valued. We provide equal employment opportunities to all applicants regardless of age, color, national origin, citizenship status, disability, race, religion, gender identity, sexual orientation, veteran status, or any other characteristic protected by law. Reasonable accommodations are available for qualified individuals with disabilities.

How to Apply

If you are ready to become the voice of arenaflex, drive meaningful sales, and deliver exceptional customer experiences, we want to hear from you. Click the link below to submit your application and start a rewarding career with a company that is shaping the future of connectivity.

Apply Job!

Join arenaflex – Your Future Starts Here

At arenaflex, every conversation is an opportunity to make a difference. Whether you’re helping a family upgrade to faster internet, guiding a small business through a digital transformation, or simply ensuring a customer’s bill is clear and accurate, your impact will be felt across communities and households nationwide. Embrace the challenge, enjoy the growth, and become part of a legacy that began with the invention of the telephone and continues to innovate with 5G, fiber, and beyond. Apply today and start building connections that change the world.