Entry-Level External Support Engineer – Remote Data Tools & Content Platform Support at arenaflex

About arenaflex – Pioneering the Future of Digital Content

arenaflex is a global leader in streaming entertainment, delivering cutting‑edge content experiences to millions of viewers worldwide. Our mission is to empower creators, engineers, and innovators to bring stories to life on any device, in any language, and at any time. As a forward‑thinking technology company, arenaflex invests heavily in the tools, platforms, and talent that make seamless content creation and delivery possible. We are proud of a culture that blends creativity with technical excellence, and we are constantly looking for fresh perspectives to help us stay ahead of the curve.

Role Overview – External Support Engineer (Entry Level, Remote)

Are you a recent graduate or an enthusiastic self‑starter who loves solving problems and helping others succeed? arenaflex is seeking an External Support Engineer to serve as the vital bridge between our external content creation teams and the internal tools engineering group. In this remote, entry‑level position, you will be the first point of contact when content teams encounter challenges with our proprietary tools, and you will translate their feedback into actionable insights for our development engineers. This role offers a unique opportunity to gain hands‑on experience with industry‑leading technologies while contributing directly to the quality and efficiency of the content pipeline.

Key Responsibilities

• Technical Support: Provide prompt, courteous, and knowledgeable assistance to external content teams using arenaflex’s suite of creation tools.
• Documentation & Training: Develop clear reference guides, tutorials, and onboarding materials; conduct virtual training sessions to accelerate team proficiency.
• Issue Diagnosis & Resolution: Troubleshoot tool‑related problems, reproduce bugs, and implement work‑arounds to minimize downtime for creators.
• Escalation Management: Identify complex or high‑impact issues, log them in JIRA, and collaborate with the tools development team to ensure timely resolution.
• Advocacy & Feedback Loop: Gather, prioritize, and communicate feature requests and workflow improvement ideas from external partners to internal engineering.
• Cross‑Functional Collaboration: Partner with software engineers, product managers, and quality assurance specialists to design and refine tools that boost productivity and quality.
• Feature Development Participation: Contribute to the ideation, design, and testing phases of new tool features, ensuring they meet real‑world creator needs.
• Professionalism & Reliability: Demonstrate accountability, reliability, and a customer‑centric mindset in all interactions.

Essential Qualifications

• Bachelor’s degree in Computer Science, Software Engineering, or a closely related field, or equivalent practical experience.
• Fundamental understanding of C# syntax and the ability to read and interpret simple code snippets.
• Experience supporting live services, tools, or platforms—whether through internships, academic projects, or volunteer work.
• Familiarity with Unity 3D, including basic scene setup, asset import, and script debugging.
• Hands‑on experience with issue‑tracking systems such as JIRA or Confluence.
• Exposure to mobile development concepts for iOS and Android (e.g., understanding of SDKs, build pipelines, or testing frameworks).
• Strong written and verbal communication skills, with an ability to convey technical concepts to non‑technical audiences.
• Exceptional organizational abilities; capable of juggling multiple requests while maintaining attention to detail.
• Self‑motivation and a proactive attitude toward learning new technologies and processes.

Preferred Qualifications

• Internship or project experience delivering production‑level code in a collaborative environment.
• Exposure to automated testing tools, continuous integration pipelines, or version control systems (e.g., Git).
• Experience creating instructional content—such as video tutorials, knowledge‑base articles, or interactive demos.
• Demonstrated ability to work effectively across time zones and cultural contexts.
• Passion for the entertainment industry and a curiosity about how content is produced, managed, and delivered at scale.

Core Skills & Competencies

• Problem Solving: Ability to dissect complex technical issues, identify root causes, and propose practical solutions.
• Customer Service Mindset: Empathy for creators’ challenges and a commitment to delivering a seamless support experience.
• Collaboration: Comfortable working in cross‑functional teams, sharing knowledge, and building consensus.
• Adaptability: Thrive in a fast‑moving environment where priorities shift and new tools emerge regularly.
• Communication: Clear, concise, and professional writing; effective verbal articulation during virtual meetings and training sessions.
• Technical Literacy: Basic proficiency with C#, Unity, mobile SDKs, and issue‑tracking platforms.

Career Growth & Learning Opportunities

arenaflex invests heavily in the professional development of its employees. As an External Support Engineer, you will have access to:

• Mentorship from senior engineers and product leaders who will guide your technical and career progression.
• Structured learning paths covering advanced C# development, Unity toolchain optimization, and cloud‑based content delivery architectures.
• Opportunities to transition into full‑stack engineering, product management, or technical program management roles after gaining experience.
• Participation in internal hackathons, innovation sprints, and community forums that encourage creative problem‑solving.
• Company‑wide training resources, including subscriptions to online learning platforms, technical conferences, and certification programs.

Work Environment & Culture at arenaflex

Our remote‑first culture is built on trust, flexibility, and a shared passion for storytelling. Key aspects of our environment include:

• Flexible Hours: Core collaboration window from 10:00 am to 6:00 pm CST, with the freedom to structure the rest of your day around personal commitments.
• Inclusive Community: Diverse teams that celebrate different perspectives, backgrounds, and ideas.
• Innovation‑Driven: A culture that encourages experimentation, rapid prototyping, and learning from failure.
• Well‑Being Focus: Access to mental‑health resources, virtual wellness programs, and regular team‑building activities.
• Transparent Communication: Open channels for feedback, idea sharing, and career discussions with leadership.

Compensation, Perks & Benefits

arenaflex offers a competitive compensation package that reflects market benchmarks, individual experience, and geographic location. While exact figures vary, you can expect:

• Base salary aligned with top‑of‑market entry‑level rates.
• Performance‑based bonuses and annual salary reviews.
• Comprehensive health, dental, and vision coverage.
• Retirement savings plans with company matching contributions.
• Generous paid time off, parental leave, and flexible holiday policies.
• Technology stipend for home office setup, high‑speed internet, and ergonomic accessories.
• Access to employee assistance programs, wellness apps, and virtual fitness classes.
• Opportunities for equity participation through stock‑option grants.

How to Apply

If you are excited about helping creators bring their visions to life and want to start your career with a forward‑thinking, globally recognized entertainment leader, we want to hear from you. Submit your resume, a brief cover letter outlining why you’re a great fit, and any relevant project samples through the link below.

Apply Job!

Join arenaflex – Shape the Future of Content Creation

At arenaflex, every tool you support, every issue you resolve, and every piece of feedback you champion directly influences the quality of the stories enjoyed by audiences worldwide. This is more than a support role; it’s a launchpad for a rewarding career in technology, product development, and entertainment. Take the first step toward a dynamic future—apply today and become part of a team that values curiosity, collaboration, and continuous growth.