[Remote] High Touch Engineering Technical Leader (Remote)

Note: The job is a remote job and is open to candidates in USA. Cisco is a leading technology company revolutionizing data and infrastructure connectivity in the AI era. They are seeking a High Touch Engineering Technical Leader to provide technical leadership and support for a major web-scale customer, focusing on resolving complex wireless network issues and leading troubleshooting efforts.

Responsibilities

• Provide remote and onsite technical leadership, troubleshooting, and consultation for high-severity issues in the customer’s network
• Resolve complex wireless network issues affecting connectivity, performance, and security across Cisco Wireless LAN Controllers (WLCs) and Access Points (APs)
• Lead efforts in troubleshooting and restoring service during wireless network incidents, identifying root causes, and implementing effective solutions to prevent recurrence
• If applicable, perform in-depth analysis of wireless network performance data, RF environments, and client behavior to identify bottlenecks, anomalies, and areas for optimization

Skills

• Expert-level hands-on experience with Cisco Wireless LAN Controllers (WLCs), Access Points (APs), and advanced wireless protocols (802.11a/b/g/n/ac/ax)
• Proven track record in diagnosing and resolving complex wireless connectivity, performance, and security issues in large-scale enterprise environments
• Excellent collaboration and communication skills to work effectively with Meta teams and internal Cisco stakeholders
• Prior experience with managing escalations in high-visibility environments
• Familiarity with packet capture and analysis tools (e.g., Wireshark) for deep-dive wireless troubleshooting
• Experience with scripting or automation for operational tasks and data analysis

Benefits

• Medical, dental and vision insurance
• A 401(k) plan with a Cisco matching contribution
• Paid parental leave
• Short and long-term disability coverage
• Basic life insurance
• Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.
• 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
• 1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco
• Non-exempt employees•• receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees
• Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)
• 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next
• Additional paid time away may be requested to deal with critical or emergency issues for family members
• Optional 10 paid days per full calendar year to volunteer
• For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies.

Company Overview

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