[Remote] Customer Success Manager - Small Business
Note: The job is a remote job and is open to candidates in USA. HSI is a company focused on workplace safety and compliance, and they are seeking a Customer Success Manager for Small Business to help clients maximize their ROI and satisfaction. In this role, you will drive client retention and growth while being a trusted advisor to organizations transforming their EHS and compliance programs.
Responsibilities
- Partner with clients to develop and execute strategies that maximize their ROI
- Build lasting relationships with key stakeholders across client organizations
- Champion customer needs across HSI teams to drive continuous improvement
- Maintain an impressive 95%+ net retention rate through proactive engagement
- Drive account growth by identifying and securing expansion opportunities
- Share customer insights that shape our product roadmap
- Master our suite of solutions to become a trusted technical advisor
Skills
- Track record of success in customer-facing roles with revenue responsibility
- Experience engaging with senior executives and stakeholders
- Strong technical aptitude and ability to master complex solutions
- Outstanding communication and presentation abilities
- Bachelor's degree or experience in customer success, sales, or account management
- Experience with Salesforce and customer success platforms is a plus
- Knowledge of EHS and compliance is beneficial but not required
Benefits
- Access to healthcare, dental, and vision coverage, along with additional perks to support your well-being.
- Take advantage of parental leave, tuition reimbursement, volunteer time, and resources for both personal and professional development.
- Gain unlimited access to HSI's Learning Management System and career training programs.
- Enjoy the convenience of working from home.
- Recharge with our flexible vacation options.
- Plan for your future with our company match for retirement contributions
Company Overview