Team Member Care Advocate
Spring Health is on a mission to revolutionize mental healthcare by removing barriers to access. The Team Member Care Advocate will connect employees of a Fortune 500 retail company to community and company resources, addressing their social determinants of health and needs.
Responsibilities
- Identify and make referrals for work-life, financial & legal, and basic needs support
- Link employees to appropriate local and national resources via one-on-one consultation and referral list(s), which may include basic needs (housing, food, transportation, etc.), financial, legal, daily living and other worklife support resources and provide support throughout applications and follow-ups as needed
- Work with customer internal care teams on behalf of those employees in need of emergency funding and resource referrals
- Offer consultation related to navigating mental health resources (local and national) and available workplace benefits, such as onsite Mental Health Coaches, work life articles and guidebooks to the team members of the customer
- Assist in actively linking employees to appropriate mental health treatment options (i.e Spring Health, behavioral health through medical insurance, emergent behavioral health services, and community resources) and provide support throughout applications and follow-ups as needed
- Documenting and tracking of metrics/outcomes that include but not limited to; reason for social work involvement (resource need type), demographics of employees (as available), referrals placed (where, when) and success of referrals (connection rate, outcome of referral)
- Represent Spring Health and help to support/reinforce program parameters and goals
- Communicate with local points of contact and cascade any needs to Spring Health partners through routine meetings and touchpoints
- Submit reporting documentation of all client and organizational activities on a routine and timely basis
- Proactively develop relationships with key customer contacts and attend customer meetings as requested/appropriate
- Proactively promote the community care advocate service offering to employees
Skills
- Bachelor's degree in a related field
- Experience working with diverse populations and backgrounds within the social work industry
- Experience and a depth of knowledge with connecting individuals to resources locally and outside of your local communities
- Ability to balance the needs of multiple stakeholders
- Flexibility and creativity when approaching workplace challenges
- Excellent listening, written and verbal communication skills
- Skilled in embracing diversity and inclusion amongst teams and clients
- Motivated to go above and beyond for members to provide a high-touch experience
- Tech-savvy: must be comfortable using various computer platforms and working in a tech enabled environment
- Experience helping organizations manage evolving workforce environments and norms is a plus
- Experience connecting individuals to resources quickly in times of crisis is a plus
- Experience assisting individuals through burnout, managing work-life balance, dealing with trauma and/or traumatic events is a plus
- Experience working with lower income populations who experience challenges such as food insecurity and housing instability is a plus
Company Overview