Solutions Engineer

This is a remote position.

About the Role

Unit21 is the AI-powered platform that helps financial institutions, fintechs, and crypto companies detect, investigate, and resolve fraud and financial crime. Our customers use our platform to build detection rules without engineering support, deploy AI Agents that automate investigation workflows, and tap into a cross-company Consortium that surfaces bad actors across the network.

We’re looking for a Solutions Engineer to join our small, high-leverage SE team. You’ll own the technical sale end-to-end — from discovery through demo, POC, and handoff — partnering with Account Executives to prove that Unit21 solves each prospect’s specific problem. This isn’t a role where you run the same generic demo on repeat. Every engagement is tailored to the customer’s pain, data landscape, and compliance requirements.

Our SE team is lean and high-impact, so we operate differently than large teams. You’ll have high autonomy and leverage AI throughout your workflow — from prepping for demos and generating scoping docs to seeding prospect-specific environments via our API. The role spans the full technical sale: tailored demos, hands-on POC execution, RFP responses, and crisp written communication at every stage. If it touches the prospect’s technical evaluation, you own it.

If you’re the kind of SE who goes beyond the standard playbook — someone who builds tools, improves processes, and looks for ways to make the whole team better — this is a place where that initiative is valued and visible.

What You’ll Do

• Own the technical sale from discovery to close. Lead technical discovery to understand each prospect’s data landscape, current tooling, compliance pain points, and integration requirements. Design and deliver tailored demos that map Unit21’s capabilities to their specific problems.

• Design and deliver tailored demos across the platform. Walk prospects through detection rules, investigation workflows, case management, and AI Agents — showing how each capability maps to their specific use cases, from self-service rule creation to AI-driven triage and filing.

• Run POCs that convert. Scope and execute Proofs of Concept end-to-end — defining success criteria with the customer, ingesting their data, configuring the environment, running weekly check-ins, and presenting results against the metrics that matter to their buying committee.

• Use AI to scale yourself. Prep for demos, generate scoping documents, draft RFP responses, and seed demo environments using AI-powered tools and automation. On a team this size, working smart is how you keep quality high across a full pipeline.

• Be the technical expert in the room. Handle deep-dive questions on integration patterns, data models, API capabilities, and detection logic. Know the product well enough to answer confidently — and know the boundaries well enough to set honest expectations.

• Write clearly and often. Produce crisp scoping documents, follow-up emails, RFP responses, and SE-to-CS handoff docs. Written communication is a core part of the job, not an afterthought.

• Collaborate across the company. Partner with AEs on deal strategy, feed product insights back to the Product team, and work with Customer Success to ensure clean handoffs. Surface gaps, flag competitive intel, and contribute to the team’s shared knowledge.

What We’re Looking For

• 3+ years in a technical customer-facing role (Solutions Engineering, Sales Engineering, or similar), ideally in B2B SaaS.

• Proven success running the full technical sale — discovery, demos, POCs, and technical objection handling — in complex deal cycles.

• Strong technical reasoning: comfortable with data flows, integration patterns (APIs, webhooks, batch ingestion), and scoping how a platform fits into a prospect’s technical landscape.

• Actively uses AI tools to scale their work. This is non-negotiable — we’re looking for someone who’s already integrating AI into their daily workflow, not someone who’s “open to it.”

• Excellent communication across personas — can translate a technical capability into business value for a CCO, a Head of Engineering, or a Fraud Ops lead.

• Strong written communication — can produce clear, structured scoping docs, follow-ups, and RFP responses.

• Familiarity with fraud, AML, or compliance workflows preferred. You’ll ramp faster if you’ve seen this world before.

• Thrives in a fast-paced, small-team environment where you manage multiple deals simultaneously and operate with high autonomy.

You’ll Stand Out If

• You have a software engineering background — you’ve shipped production code, reviewed PRs, or built internal tooling. This isn’t required, but it’s a significant plus.

• You’ve built something meaningful with AI — not just used ChatGPT, but created workflows, tools, or automations that changed how you or your team works.

• You have existing relationships in the fintech or financial services ecosystem.

• You’ve worked with complex data models — entity graphs, transaction networks, or event-driven architectures.

Compensation

Base salary range: $150,000 – $170,000 annually. Additional Variable compensation also available

Work Location

Remote work is limited to the following U.S. states: AZ, CA, CO, GA, ID, IL, KS, MD, MA, NH, NJ, NY, NC, OH, OR, PA, RI, SC, TX, UT, VA, WA

About Unit21

Unit21 stops bad actors by leveraging data to deliver justice and safety in the world. We protect businesses against money laundering, fraud, and other sophisticated risks by offering AI-powered infrastructure to model, detect, and remediate suspicious activity. Our customers range from Fortune 500 companies to high-growth startups across financial services, fintech, and crypto. We have reported over $2 billion in fraud and laundered money to the US government using our software.

We are a rapidly growing Series C startup, having raised close to $100M from Google, Tiger Global, ICONIQ Capital, Jack Dorsey, Diane Greene, and other leading VCs. Our team believes deeply in fostering individual ownership, iterative product development, and empathetic communication.

What We Offer

• Competitive salary and pre-IPO equity

• 100% company-paid medical, dental, and vision insurance (employee)

• Unlimited PTO and generous leave programs

• 401(k), learning & development stipend, and home office setup support

• Inclusive, high-ownership culture focused on impact, innovation, and growth

Equal Opportunity

Unit21 is an equal opportunity employer. We encourage candidates to apply even if they do not meet every listed requirement. We are committed to building a diverse, inclusive workforce.