Short Term Disability Analyst
The Hartford is an insurance company committed to making a difference and helping others achieve their goals. They are seeking an Ability Analyst to manage short-term disability and absence claims, ensuring timely and accurate benefit determinations while collaborating with various stakeholders. The role emphasizes empathetic service and sound decision-making throughout the claims process.
Responsibilities
- Investigate and manage short‑term disability and absence claims by gathering and evaluating information from claimants, employers, and medical providers
- Analyze medical, vocational, financial, and claim‑related information to support accurate initial and ongoing benefit determinations
- Guide customers through the disability and recovery process, focusing on functional abilities, clear expectations, and supportive communication
- Maintain professional written and verbal communications with internal and external partners to deliver timely, customer‑centered outcomes
- Apply critical thinking, sound judgment, and analytical reasoning to assess risk, resolve issues, and make consistent claim decisions
- Collaborate effectively in a fast‑paced, team‑based environment to retrieve, evaluate, and relay claim‑related information
- Leverage technology responsibly to manage claims efficiently, understand the role of technology while applying appropriate judgement, remain aware of potential risks, and support quality outcomes
- Demonstrate empathy and emotional intelligence when navigating difficult conversations and complex situations
- Adapt to change, learn new concepts and tools, and support continuous improvement in an evolving business environment
- Understand how claim decisions interact with other benefit programs to anticipate customer needs and provide accurate guidance
Skills
- High School Diploma or GED required
- Proficiency with Microsoft Office and the ability to navigate multiple systems simultaneously
- Strong time management and organizational skills, with the ability to manage competing priorities
- Ability work effectively in a structured, inclusive, and collaborative team environment
- Associate or Bachelor's degree preferred but not required
- 1+ years of customer service experience preferred but not required
- Medical, clinical, or vocational background is a plus but not required
Benefits
- Short-term or annual bonuses
- Long-term incentives
- On-the-spot recognition
Company Overview