Technical Customer Support Specialist
Avery Dennison Corporation is a global materials science and digital identification solutions company. They are seeking a Technical Customer Support Specialist to provide first-line technical support, resolving software and hardware inquiries and ensuring customer satisfaction through effective problem-solving and service management.
Responsibilities
- Diagnose and resolve first-level technical issues for software and hardware applications
- Guide customers through step-by-step problem-solving processes
- Ensure end-to-end resolution by following up and confirming customer satisfaction
- Manage ticket lifecycle: intake, tracking, routing, and proper escalation to Level 2 or Field Service teams
- Maintain data integrity within customer records and internal documentation
- Contribute to the internal Knowledge Base to improve team efficiency
- Identify and recommend procedural modifications to enhance the support experience
- Stay current on evolving product lines, support procedures, and industry trends
Skills
- Advanced troubleshooting and the ability to multitask across various support portals
- Exceptional client-facing skills with the ability to translate technical concepts for users
- Fluency in English is required
- Initial shift is 9:00 AM – 6:00 PM PST
- Proficiency in French, German, or Spanish is a significant plus
- Background in Retail or Quick Service Restaurants (QSR) is a plus
Benefits
- Health & wellness benefits starting on day 1 of employment
- Paid parental leave
- 401K eligibility
- Tuition reimbursement
- Employee Assistance Program eligibility / Health Advocate
- Paid vacation and paid holidays
Company Overview
Company H1B Sponsorship