Experienced Customer Support & AI Operations Specialist – Swedish-Speaking, AI-Fluent Support Professional

At arenaflex, we're revolutionizing the way workers across Europe buy workwear online. Our mission is to provide a seamless, personalized experience for over 95 million workers, ensuring they get the workwear they need to excel in their jobs. We're not just building a marketplace; we're creating a community that values the people who wear our workwear. As a Swedish-speaking, AI-fluent support professional, you'll play a crucial role in scaling our support experience, helping workers across Europe get the workwear they need. You'll be part of a remote-first team that's passionate about crafting exceptional experiences, moving fast, and growing every day.

About arenaflex

arenaflex is a pioneering company that's changing the face of workwear buying. We're not just a marketplace; we're a community that values the people who wear our workwear. Our team is comprised of online natives who meet users where they are, act with empathy, and move fast with a bias toward action. We're growth-obsessed, and our product, company, and lives reflect this.

Tasks

As a Customer Support & AI Operations Specialist, you'll be responsible for:

• Handling real customer needs: Respond to inbound support tickets, mainly via email, with growing volumes in chat and occasional phone calls. Most questions are about orders: deliveries, returns, and product help. You'll bring clarity, speed, and calm to every conversation.
• Making support better every day: Help spot patterns, build knowledge base, auto-generate answers, and work closely with the team to reduce ticket volume, speed up resolution, and raise customer satisfaction.
• Using AI as your default: Our support runs on a shared inbox across multiple channels with automations throughout. You'll use AI to generate replies, build workflows, and guide customers to real-time solutions—fast, personal, and scalable.

Requirements

To succeed in this role, you'll need:

• Fluency in Swedish and English: You communicate clearly, naturally, and respectfully in both languages.
• AI proficiency: You already use tools like ChatGPT or Claude for writing, translating, and solving everyday problems—and you're excited to use them even more.
• Fast thinking, clear communication, and ownership: You figure things out, fix what's broken, and raise your hand when something doesn't make sense.
• Passion for the work and the worker: You want to help the people doing real jobs, and make their experience better than what they've come to expect.

Benefits

As a Customer Support & AI Operations Specialist at arenaflex, you'll enjoy:

• Each day matters: AI is changing how people buy faster than anyone expected. While legacy players are still catching up, a wave of AI-first companies are racing to define the future of online buying. This is the window—and we're in it.
• Real market. Real scale: We're not chasing trends. We're focused on solving a massive, specific problem for 95 million people in Europe—with 200+ workwear brands, +1m annual visitors, and record-breaking weekly orders already in motion.
• Built on strong values: We craft work we're proud of. We're online natives, raised on the internet, who meet users where they are. We act with empathy, move fast with a bias toward action, and stay growth-obsessed—in our product, our company, and our lives.
• Remote-first, built for flexibility: Work from anywhere in Europe—whether from our Helsinki office, your home, or any WeWork location across Europe if you prefer a hybrid setup. (Remote work requires a proven track record of thriving in this kind of setup.)

Join us

If you're passionate about creating exceptional experiences, moving fast, and growing every day, join us at arenaflex. We're not just building a marketplace; we're creating a community that values the people who wear our workwear. Apply now to become a part of our remote-first team and help us revolutionize the way workers across Europe buy workwear online. Apply for this job