Customer Operations Specialist – Delivering Exceptional Experiences at arenaflex

At arenaflex, we're a dynamic and innovative organization that connects specialists with knowledge, helping them to learn more, know more, and do more through live and on-demand events, digital and data-driven services, and academic research. As a Customer Operations Specialist, you'll be the vital link between our organization and our valued clients, delivering exceptional service that enhances our reputation while supporting both internal and external Publishing and Events customers.

About arenaflex

arenaflex is an international business that operates across 30 countries, with over 10,000 colleagues working together to help our brands serve their customers and drive the company's success. We're a member of the UK's FTSE 100 group of leading public companies, and we're committed to creating a fantastic community where everyone can thrive.

Job Description

As a Customer Operations Specialist at arenaflex, you'll create outstanding customer experiences by delivering our signature 'Gold service' standard to all customers. You'll handle inbound and outbound calls and correspondence professionally, process and amend customer orders with accuracy and attention to detail, and utilize relevant systems to address and resolve customer requests.

Key Responsibilities

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Customer Communication:

Handle inbound and outbound calls and correspondence professionally, ensuring that all customer interactions are handled with a high level of service and professionalism.

Order Management:

Process and amend customer orders with accuracy and attention to detail, ensuring that all orders are fulfilled efficiently and effectively.

Problem Resolution:

Utilize relevant systems to address and resolve customer requests, providing timely and effective solutions to customer issues.

Data Management:

Record customer information with precision, maintaining quality standards and ensuring that all customer data is accurate and up-to-date.

Access Management:

Support customers with online access needs directly or through appropriate channels, ensuring that all customers have access to the resources they need.

Financial Processing:

Handle aspects of Order to Cash, including Cash Applications and Credit Control, ensuring that all financial transactions are processed efficiently and effectively.

Relationship Building:

Develop strong connections with business teams and customers, building relationships that are based on trust, respect, and open communication.

Qualifications

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Customer Service Excellence:

Proven ability to deliver outstanding customer experiences, with a strong focus on customer satisfaction and loyalty.

Technical Proficiency:

Strong skills in Microsoft Office (Excel, Word, Outlook) and SAP experience preferred, with the ability to learn and adapt to new systems and technologies.

Communication Skills:

Excellent written and verbal communication abilities, with the ability to communicate effectively with customers, colleagues, and other stakeholders.

Problem-Solving Aptitude:

Proactive approach to resolving issues efficiently, with the ability to think critically and creatively to find solutions.

Adaptability:

Flexibility to adjust working hours based on service center requirements, with the ability to work effectively in a fast-paced and dynamic environment.

Attention to Detail:

Precision in processing orders and maintaining records, with a strong focus on accuracy and attention to detail.

Teamwork:

Collaborative mindset with the ability to work effectively with diverse stakeholders, including customers, colleagues, and other teams.

Additional Information

At arenaflex, we're committed to creating a fantastic community where everyone can thrive. We offer a range of benefits and perks that are designed to support your career development, wellbeing, and work-life balance. These include:

Freedom & flexibility:

Colleagues rate us highly for the flexibility and trust they receive, with most of us balancing time in the office with time working remotely.

Great community:

A welcoming culture with in-person and online social events, our fantastic Walk the World charity day, and active diversity and inclusion networks.

Broader impact:

Take up to four days per year to volunteer, with charity match funding available too.

Career opportunity:

The opportunity to develop your career with bespoke training and learning, mentoring platforms, and on-demand access to thousands of courses on LinkedIn Learning.

Time out:

25 days annual leave, rising to 27 days after two years, plus a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year.

Flexible range of personal benefits:

A range of personal benefits to choose from, including company-funded private medical cover.

ShareMatch scheme:

The opportunity to become an arenaflex shareholder with free matching shares.

Strong wellbeing support:

EAP assistance, mental health first aiders, a healthy living subsidy, access to health apps, and more.

Recognition for great work:

Global awards and kudos programs to recognize and reward great work.

International collaboration:

The chance to collaborate with teams around the world.

Why Join arenaflex?

At arenaflex, we're not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in, and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application.

Diversity and Inclusion

At arenaflex, we're committed to creating a fantastic community where everyone can thrive. We champion diversity and inclusion, and we're formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law.

How to Apply

If you're passionate about delivering exceptional customer experiences and want to join a dynamic and innovative organization, we'd love to hear from you. Please submit your application, including your CV and a cover letter, to [insert contact information]. We can't wait to hear from you! Apply for this job