Experienced Principal Customer Success Manager – Strategic Account Growth and Digital Experience Optimization

As a Principal Customer Success Manager at arenaflex, you will be a trusted advisor for our most valuable customers, helping them achieve maximum value from the arenaflex suite of products. By providing strategic guidance and product enablement, you will drive product adoption of existing tools, remove roadblocks, proactively manage risk, and identify opportunities for new products and services within your book of business. This is an exciting opportunity to join a leading behavioral data platform transforming how businesses understand and improve their digital experiences.

About arenaflex

arenaflex is a leading behavioral data platform that empowers companies to uncover insights, optimize customer and employee journeys, and deliver exceptional online interactions. Our technology makes every customer experience smoother and more personalized, and empowers the employees behind the scenes. We're building something special at arenaflex, and we're looking for teammates who are curious, collaborative, and driven to make an impact.

Key Responsibilities

As a Principal Customer Success Manager, you will be responsible for:

• Overseeing the customer experience for a portfolio of 10-20 enterprise-level, high-value accounts with the goals of retention and growth.
• Ensuring arenaflex's most strategic customers receive maximum value from their investment in our platform, utilizing key features that drive their intended business outcomes, while also documenting the value and ROI delivered.
• Forecasting, identifying risk, and maintaining a strong customer renewal rate and growth rate in partnership with the Account Executive team.
• Partnering with multiple internal cross-functional teams (Sales, Marketing, Product, and arenaflex executive leadership) to develop and execute success plans that align stakeholders on growth strategies and risk mitigation.
• Creating and delivering Executive Business Reviews, presentations, and strategic consultations to align on goals, priorities, growth opportunities, and overall business vision to support optimal adoption of the arenaflex platform.
• Representing arenaflex as a leading domain and product expert in customer interactions, industry and corporate events, as well as online within both customer-facing and internal communities.
• Being an advocate for customers' product feature priorities internally within arenaflex and align with product team around driving product roadmap.

Requirements

To be successful in this role, you will need:

• 6+ years of experience in Customer Success Management or a related field.
• Experience managing a minimum of $4-6M ARR, working with large Fortune 500 or Global 2000 sized customers.
• A proven track record of measurably impacting customer results through creative problem-solving, strategic consulting, and change management. Experience in doing this with SaaS platforms is desired but not required.
• Exceptionally strong communication and relationship-building skills, with the ability to multithread across stakeholders and deliver compelling executive-level presentations.
• Strong analytical and problem-solving skills with the ability to develop quick, accurate situational awareness.

What We Offer

As a Principal Customer Success Manager at arenaflex, you can expect:

• A competitive base salary ranging from $110,000 – $130,000 USD.
• An OTE (on-target earnings) of $157,143 – $185,714 USD.
• A comprehensive benefits package, including health, dental, and vision insurance, as well as a 401(k) matching program.
• A remote-first work environment, with the flexibility to work from anywhere within the United States.
• Opportunities for professional development and growth, including training programs, career coaching sessions, and an annual learning subsidy.
• A collaborative and dynamic work environment, with a team of passionate and driven individuals who are committed to making a difference.

How We Support You

At arenaflex, we're committed to building a better workplace for everyone.

We offer

• Autonomy and flexibility, with a remote-first work environment and flexible paid time off.
• Benefits, including health, dental, and vision insurance, as well as a 401(k) matching program.
• Learning opportunities, including training programs, career coaching sessions, and an annual learning subsidy.
• Productivity support, including a monthly productivity stipend and reimbursement for remote colleagues' initial home office setup.
• Team collaboration, with opportunities to connect with fellow arenaflexians in real life through team off-sites, a lively ATL home office, and annual full-company meet-ups.
• Paid parental leave, with the flexibility to balance the needs of growing families without added stress.
• Grow your family, with a global fertility and family building benefit that encompasses all journeys to growing your family.
• Bereavement leave, with support for every family, regardless of definition.
• Miscarriage/Pregnancy loss leave, with time to take care of yourself and your loved ones.

Join Our Team

If our product, values, and community resonate with you, please apply. We're excited to hear from you and explore how you can make an impact at arenaflex. Apply for this job