IT Integration Support
Confie is a company seeking an IT Integration Support professional responsible for system monitoring, maintenance, and support of networked software and operating systems. The role involves providing end-user support and troubleshooting applications and software.
Responsibilities
- Serve as point of contact within the IT Operations to provide technical support to end-users
- Help users on a day-to-day basis with IT-related issues
- Computer repair and troubleshooting
- Troubleshoot software and network issues
- Troubleshoot basic Active Directory/Window Domain issues
- Perform proactive maintenance in PCs and Printers
- Configure and install PCs, printers, and scanners
- Perform first-level problem determination and resolution
- Escalate unresolved issues to appropriate team members
- Monitor and follow up on outstanding issues and update users on the current status
- Assist with special projects as needed
- Consistently meet or exceed requirements/performance criteria
Skills
- Field Technician experience
- Ability to travel up to 50%
- Cisco and Networking experience
- Basic Microsoft Windows/Microsoft 0365 environment
- Experience with Asset Management and ITSM Platforms
- Excellent attitude and interpersonal skills
- Communicate effectively and professionally with all levels of personnel
- Detail and customer service-oriented
- Problem-solving skills to resolve issues
- Must be willing to work outside normal business hours as needed
- Must have strong Microsoft Windows 10 hands-on experience
- English fluency
- Bilingual in English/Spanish preferred
- Citrix/iGEL experience
Benefits
- Generous PTO plans, sick pay and health benefits
- Annual bonus based on employment standing*
- Work from home and hybrid model employment
- Confie Enablement Fund/ Scholarship Program
- I-Care Recognition Program
- Corporate Social Responsibility Program
- Diversity, Equity and Inclusion Initiatives
- Confie Hub and Discount Programs (Gym Membership)
Company Overview
Company H1B Sponsorship