[Remote] Claims Capt Unit Rep II
Note: The job is a remote job and is open to candidates in USA. ServiceMaster® Brands is a leading provider of residential and commercial services in restoration, cleaning, moving, and bioremediation. They are seeking a Claims Capture Unit Rep II to manage communication, handle calls, and ensure accurate information capture in a fast-paced environment.
Responsibilities
- Manage a high volume of inbound/outbound calls and electronic requests, routing leads to the correct franchise or department
- Apply general product knowledge to process mitigation requests and convert customer inquiries into qualified CCU leads
- Communicate with franchises by phone to relay claim details and confirm acceptance of dispatched leads
- Conduct outbound calls to franchisees, insurance representatives, and policyholders regarding mitigation services
- Resolve franchise lead‑fee disputes with professionalism and accuracy
- Ensure all switchboard calls are successfully transferred to the appropriate corporate contact
- Use internal computer systems and contact‑management software to track information, complete mitigation requests, and generate CCU leads
Skills
- High school diploma or GED
- Strong customer service abilities with clear verbal and written communication
- Ability to type at least 30 words per minute
- Comfortable working in a fast‑paced, phone‑driven environment
- Prior call‑center customer service experience
- Familiarity with contact‑management or claims software (e.g., RESPOND 365, XactAnalysis, Symbility)
- Proficiency with Microsoft Office tools, including Word, Excel, and Outlook
Benefits
- Medical, Dental, and Vision insurance starting the first day of the month after you’re hired
- Competitive 401(k) match to help you invest in your future
- Enjoy 15 days of paid time off, plus 10 paid holidays and 2 floating holidays to recharge and celebrate
- We’re committed to your development with career advancement and professional growth
Company Overview