Account Coordinator
Mercer is seeking a talented individual to join their North America Career Products Account Management team. In this role, the Account Coordinator will manage a book of about 1000 clients, ensuring smooth client communication and supporting Dedicated Account Managers.
Responsibilities
- Respond to client inquiries through the shared Client Engagement mailbox and handle all components of servicing client accounts
- Ensure timely submission and resolution of platform access requests
- Support sales and contract renewal tasks such as creating quotes, drafting contracts for review and preparing supplementary materials as needed
- Maintain accurate records by entering opportunities and contract updates into MPower, our CRM tool, and conducting regular audits for data accuracy
- Assist with the invoicing process including initial review, coordination with billing team, and client communication
- Support Dedicated Account Managers and clients during the participation process; including user management, client trainings on our tools, meeting preparation, reminders, and audit assistance
- Communicate directly with clients mainly via email and occasionally by phone, supporting the sales and renewal process without direct selling responsibilities
Skills
- Bachelor's degree required; Master's preferred
- 1-2 years of relevant experience
- Strong communication skills and highly organized
- Ability to thrive in a fast-paced environment
- Interest in client-facing roles
- Strong English proficiency for interaction with North American clients
- Experience working in client servicing or account coordination roles
- Familiarity with CRM systems and sales support tools
- Flexibility to work flex shifts (e.g., 10 AM–6 PM or 11 AM–7 PM) to accommodate time zone differences
Benefits
- Health and welfare benefits
- Tuition assistance
- 401K savings
- Other retirement programs
- Employee assistance programs
Company Overview
Company H1B Sponsorship