B2B Customer Service Representative
Pella Corporation is a leader in designing and manufacturing high-quality windows and doors. They are seeking a B2B Customer Service Representative who will engage with customers to provide exceptional service, solve problems, and enhance customer confidence in the brand.
Responsibilities
- Answering inquiries via phone 90-100% of your day
- Obtaining working knowledge of all products and applicable procedures
- Communicating intelligently and accurately with consumers on technical issues
- Analyzing information, exercising problem solving skills, and being equipped with a high degree of professionalism to ensure customer needs are met
- Maintaining detailed and accurate record of all transactions
- Assisting with the training and mentoring of new personnel
Skills
- One year in related experience or training, or equivalent combination of education and experience is desirable
- Proficient with Excel, Word, and Outlook
- Ability to type efficiently to utilize computer and phone systems simultaneously
- Strong verbal and written communication
Benefits
- Medical/dental insurance coverage beginning the first of the month after date of hire, as well as flexible spending and health savings account options
- Paid holidays and vacation time
- Annual Incentive Plan
- 401k Profit Sharing - Pella will give back a portion of pre-tax profits to add to your retirement portfolio
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
- Work from home
Company Overview