Payroll Specialist I
ProService Hawaii is a PEO that combines payroll, HR, and benefits expertise with technology, aiming to empower employers in Hawaii. They are seeking a Payroll Specialist I to manage payroll for a portfolio of Hawaii-based clients, ensuring accuracy and timely processing while providing excellent client service.
Responsibilities
- Process accurate, timely payroll for a portfolio of Hawaii-based clients across multiple cycles and pay frequencies
- Serve as the primary point of contact for your client portfolio — responding to inquiries within 4 business hours and keeping clients informed throughout
- Identify and resolve payroll discrepancies before they reach the client, maintaining a 99.5%+ accuracy rate
- Manage competing priorities and strict deadlines across multiple client accounts simultaneously without sacrificing quality
- Document cases clearly, meet SLA milestone targets, and maintain clean records across systems
- Communicate complex payroll matters in plain, professional language that clients can act on
Skills
- Strong service foundation
- High personal accountability
- Organizational discipline to manage a busy client portfolio
- Track record of accuracy in a fast-paced, client-facing or transactional role
- Proactive communication with clients
- Ability to manage competing priorities without losing track of details
- Adaptability and quick learning of new systems
- Ownership of results, including problem-solving and learning from mistakes
- Prior experience in banking, financial services, benefits administration, or similar environments
Benefits
- Fully paid healthcare
- 401(k) matching
- Paid parental leave
- Student loan assistance
- Employee assistance programs
- Paid time off
Company Overview