Associate, Process Management - Card Performance Marketing & Analytics (Hybrid)

Capital One is looking for an Associate Process Manager to conduct quality assurance and maintain documentation for Paid Search Engine Marketing advertising channels including Google and Microsoft. This role will support a team of digital marketers focused on driving credit card acquisitions.

Responsibilities

• Support the marketing strategy & operations team by reviewing project documents for consistency, technical accuracy, and completeness of details
• Conduct quality assurance reviews of advertising platforms to ensure accuracy of execution after changes have been made by the ad operations team
• Manage the team’s filing system (Google Drive) archiving all project documents and approvals to meet audit requirements
• Recommend & document naming conventions to manage projects effectively
• Serve as the process subject matter expert for the team maintaining a playbook outlining team practices
• End-to-end responsibility for defined and prioritized account maintenance and well-managed projects
• Identify areas that could benefit from process improvements
• Maintain reference materials including a project tracker & index of advertisements
• Communicate across a team of high performers to understand workload and timelines for multiple projects and communicate support availability
• Demonstrate a solid understanding of performance marketing, conversions, and online customer acquisition
• Comfortable working with large data sets in Excel/Google Sheets and familiarity with common performance marketing metrics
• Complete administrative tasks to support the team as needed
• Participate in training to support other marketing channels

Skills

• High School Diploma, GED or equivalent certification
• At least 1 year of Marketing experience
• At least 1 year of experience in Project Management or Process Management
• At least 2 years of experience with Microsoft Excel or Google Sheets
• Bachelor's Degree or Military Experience
• 2+ years of experience in Project Management
• 1+ years of experience in performance marketing channels such as Paid Search Engine Marketing, Display or Social
• 1+ years of experience using Google Ads or Microsoft Ads platforms

Benefits

• Performance based incentive compensation
• Comprehensive, competitive, and inclusive set of health, financial and other benefits

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