Customer Billing Specialist

Apryse is seeking a Customer Billing/Collection Specialist for our global operations. This is a hands-on role, with the opportunity to grow into other roles over time. This role is well suited for someone who loves engaging with customers and is ready to prove they can lead the customer invoicing process.

Location/Timezone

This role will be remote-first (work from home), but the candidate must be based in EST time zone and must be in Canada.

Responsibilities

As a valued member of our Finance and Operations team, you will be responsible for:

• Leveraging our newly implemented ERP (NetSuite) to perform customer invoicing and communication of invoices to customers.
• Identify errors in supporting invoice documentation prior to invoice cycle and work to resolve errors with internal and external parties.
• Customer billing portal administration.
• Identifying and leading the business changes needed to streamline invoicing and minimize the occurrence of overdue accounts.
• Working with other team members to ensure the delivery of great customer service throughout the lifecycle of quoting, contracting, invoicing and payment.
• Acting as one of the primary contacts for customer inquiries, including order/payment status, account issues, license configuration, etc.
• Acting as a liaison between customers and internal team members to ensure billing inquiries are resolved in a timely manner.
• Assist Collection Specialist as needed
• Learning the Apryse business, including product capabilities and competitive advantages.

Requirements:

• 3+ years of experience in a similar customer-facing role.
• Candidate must sit in the Eastern time zone
• Experience using an ERP for invoicing and managing accounts receivable, NetSuite, Salesforce, and Tesorio a plus.
• Excellent communication (both written and verbal) with strong negotiation skills.
• Excellent organizational skills and results driven mindset.
• Ability to work in a fast-paced environment while maintaining a sense of fun.

Benefits

• Competitive salary commensurate with experience and qualifications.
• A comprehensive extended benefits package including health, dental and vision for you and your family, with company paid offerings.
• A great team environment and resources, supporting you to do the best work of your life and providing unlimited career growth potential.
• Highly autonomous and entrepreneurial environment.
• Annual recurring WFH allowance for you to purchase items you need for your home office.
• Ongoing support for learning development so you can master your craft.
• Work with the hardware you're most comfortable with (Windows or Mac).
• Diverse and inclusive workplace where we all learn from each other.
• Excellent work-life balance with a flexible remote work environment

Company Description

As the industry-leading provider of document software development (SDK) technology powering everything from traditional desktop software to innovative web and mobile applications, at Apryse we are committed to delivering cutting-edge technology solutions that empower our clients to achieve their goals. With a broad international portfolio of combined companies, products, and leading technologies, we are actively changing the way the world works with documents to make work better and life simpler.

Customers like IBM, Autodesk, DocuSign, Boeing, Microsoft (and many more!) come to us to realize their web and mobile strategies for document management, editing, and collaboration as the #1-ranked commercial document SDK of choice for companies worldwide. As a result, you can find our document technology in thousands of solutions, including those of household names, used by millions across virtually every industry. Our XODO app alone has 25M unique installs -- and counting -- and the highest ratings among PDF productivity apps on the largest online app marketplaces.

Ready to join our team?

If you are interested in helping Apryse deliver on its commitments and taking your career to the next level, we invite you to apply online now. Additionally, we view the above section as a guide, not a checklist. We welcome diverse and non-traditional backgrounds and encourage you to apply even if you do not have every requirement listed.

The compensation for this position is commensurate upon experience, with a range between $65,000-$80,000 CAD in on target earnings. The top end of the range is reserved for candidates with extensive experience and a profile that strongly aligns with the senior expectations of this role.

We are committed to a work environment that is inclusive to all and free of discrimination. It is our policy to be an equal opportunity employer without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, genetic predisposition or carrier status, veteran status, citizenship status or any other factors prohibited by law. Apryse will provide reasonable accommodations for qualified individuals.