QA Lead - Web

POSITION OBJECTIVE

The QA Analyst will be responsible for ensuring the quality of both client and internal Gorilla web-based projects while maintaining the highest levels of quality. The QA Analyst will contribute to the development, execution, and maintenance of test procedures that thoroughly test our web products.

MAIN RESPONSIBILITIES

• Generate Test Strategy based on Gorilla Best Practices and cater where needed to meet the client's needs and timeline
• Build Test Plans based on sprints, features, and timeline
• Review and understand all business requirements created by our BSAs
• Review, update and approve Test Cases
• Track and report Test Execution results
• Set-up and execute Exploratory charters as needed for functional, usability, and compatibility testing
• Manage a team of Test Engineers project hours, project responsibilities, and provide solution based guidance to them as needed
• Execute End-to-End / Integration testing between E-commerce systems and third-party systems with little oversight.
• Audit the bug tracking tool to ensure timely remediation cycles are met and provide resolution assistance where needed
• Communicate issues to management that may pose any risk to the quality
• Work closely with development and project management staff to identify an appropriate plan for issue resolution and retest
• Generate weekly QA Reports to client
• Ability to multi-task across multiple projects
• Work and collaborate with team members across regions (North America and Europe).
• Communicate effectively to the clients as needed.
• Continually work to enhance and streamline the services which we offer our client base.

REQUIREMENTS

• 4+ years of experience in quality assurance, production support, or technical support environments.
• Solid experience in creating and executing test cases independently.
• Solid understanding of website QA processes, methodologies, and best practices.
• Able to interpret results, identify trends and communicate findings appropriately.
• Ability to perform testing against web-based applications both from the front-end UI as well as back-end databases and API’s.
• Outstanding written and verbal communication skills.
• Experience utilizing multiple testing facilitation technologies.
• Ability to manage multiple tracts of work.
• Ability to think outside the box regarding testing strategy and best practices.
• Experience with leading a team of Test Engineers/QAs.
• Ability to mentor more Junior resources.
• Ability to articulate the value of various testing types and methodologies.
• Solid experience with talking and solutioning with the Client on the test strategy.
• Client facing experience.

BONUS POINTS

• Experience working with eCommerce platforms including Magento, Hybris, ATG, etc.
• Experience testing third-party extension.
• Experience with any functional automation tool such as Selenium or GMeter.
• Some experience with Performance / Load testing.