[Remote] Customer Service Rep I
Note: The job is a remote job and is open to candidates in USA. Noridian Healthcare Solutions is seeking a Customer Service Representative I who will respond to calls or written correspondence as a direct point of contact for customers. The role involves assisting with information in response to various inquiries and maintaining confidentiality and security guidelines.
Responsibilities
- Responds to customer inquiries promptly and accurately
- Documents all inquiries appropriately
- Understands and applies confidentiality and security guidelines
- Maintains minimum production expectations while meeting defined quality expectations
- Maintains knowledge of online reference information
- Prioritizes work throughout the day and adapts to changes in workload as needed
- Other duties as assigned
Skills
- High School diploma or GED
- Ability to maintain confidential information in compliance with HIPAA regulations
- Excellent data entry skills
- Program training as required
- Demonstrated problem solving skills
- Excellent multi-tasking skills
- Excellent customer service skills
- Strong verbal and written communication skills
- Previous work experience in a healthcare provider or insurance environment and/or contact center experience
- Ability to work flexible schedules
Benefits
- Health, Dental and Vision Insurance
- Voluntary Insurance Plans
- Health Savings and Flexible Spending Accounts
- 401k and Company Match
- Company-paid Life Insurance
- Education Assistance Program
- Paid Sick Leave
- Paid Holidays
- Increasing PTO Accrual Plan
- Medical/Parental/Disability Leave
- Workers Compensation
- Retiree Benefits
- Severance Package
- Employee Assistance Program
- Financial and Health Wellness Benefits
- Casual Dress
- Open Office Setting
- Online Learning System
Company Overview