Experienced Technical Customer Service Representative | Insurance (Property & Casualty) | Operations Management in New York City, NY

At arenaflex, we're on a mission to revolutionize the insurance industry by providing cutting-edge solutions that empower our clients to thrive in an ever-changing landscape. As a leading data analytics and digital operations and solutions company, we're committed to harnessing the power of data, analytics, AI, and deep industry knowledge to transform operations for the world's leading corporations. We're seeking an experienced Technical Customer Service Representative to join our EXL Premium Audit Division, working remotely from a home office in New York City. As a key member of our team, you'll play a vital role in delivering exceptional customer service, handling disputes and re-opens for large national customers, and driving business growth through your expertise and passion.

About arenaflex

arenaflex is a global leader in data analytics and digital operations and solutions, with a presence in over 30 countries and a team of over 55,000 employees. We're headquartered in New York and have a strong commitment to innovation, collaboration, excellence, integrity, and respect. Our company culture is built on a foundation of trust, empathy, and open communication, and we're dedicated to creating a workplace that's inclusive, diverse, and supportive of our employees' growth and development.

About EXL Premium Audit

EXL Premium Audit is a leader in the field, providing comprehensive premium audit services to the insurance industry. With a team of over 450 highly skilled professionals worldwide, we utilize our industry-leading training platform and curriculum to deliver exceptional results. Our proprietary platform, combined with predictive modeling capabilities, enables us to predict policy misclassification, automatically assign audit methods, and use machine learning to continuously improve correlation and prediction accuracy.

Key Responsibilities

As a Technical Customer Service Representative, you'll be responsible for:

• Answering customer service phone lines, managing calls, and documenting progress notes in customer files as applicable
• Notifying current auditors or branch managers concerning specific items
• Escalating to yourself and completing audits at the insured's request
• Completing premium audits for Property & Casualty commercial insurance policies, including Workers' Comp and General Liability
• Working directly with policyholders to obtain payroll and accounting record information and details about their business to apply correct classifications and exposure amounts
• Communicating with agents, brokers, and carriers as needed
• Managing inventory escalated to yourself to meet customer time service and quality requirements

Qualifications

To be successful in this role, you'll need:

• Effective diplomatic oral and written communication skills
• Basic working knowledge and understanding of generally accepted accounting and bookkeeping practices
• Strong organization and time management skills, with the ability to handle time-sensitive urgencies
• Customer service-focused, with experience working directly with the public via phone and email
• Strong computer and typing skills
• Detail-oriented and able to interpret information
• Self-motivated and able to work with minimal supervision
• Experience working in commercial lines (Property & Casualty) insurance

Essential Skills and Competencies

* Strong analytical and problem-solving skills, with the ability to think critically and creatively

• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, agents, and colleagues
• Ability to work in a fast-paced environment, with multiple priorities and deadlines
• Strong attention to detail and organizational skills, with the ability to manage multiple tasks and projects simultaneously
• Ability to work independently, with minimal supervision, and as part of a team
• Strong technical skills, including proficiency in Microsoft Office and other software applications

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training and development programs, including:

• On-the-job training and mentorship
• Formal training programs and certifications
• Leadership development programs
• Career advancement opportunities
• Access to industry-leading conferences and events

Work Environment and Company Culture

We're proud of our company culture, which is built on a foundation of trust, empathy, and open communication. Our workplace is inclusive, diverse, and supportive of our employees' growth and development. We offer a range of benefits, including:

• Flexible work arrangements, including remote work options
• Comprehensive health and wellness programs
• Employee recognition and reward programs
• Access to on-site fitness centers and wellness programs
• Employee assistance programs and mental health resources

Compensation, Perks, and Benefits

We offer a competitive salary and benefits package, including:

• Base salary range: $60,000 - $80,000 per year
• Bonus structure: Eligible for annual bonuses, based on performance
• Paid time off: 15 days per year, plus 10 paid holidays
• Health and wellness benefits: Comprehensive health insurance, dental insurance, vision insurance, and wellness programs
• Retirement savings plan: 401(k) plan with company match
• Employee recognition and reward programs: Recognition and reward programs for outstanding performance and contributions

How to Apply

If you're passionate about delivering exceptional customer service and driving business growth, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter, highlighting your relevant experience and skills. We can't wait to hear from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates of all backgrounds, including minorities, women, veterans, and individuals with disabilities.

Application and Interview Impersonation Warning

Please note that impersonating another individual when applying and/or participating in an interview is a crime. We have implemented measures to deter and uncover such unlawful conduct. If we identify such fraudulent conduct, it will result in, as applicable, the application being rejected, an offer (if made) being rescinded, or termination of employment, as well as possible legal action against the impersonator(s).

Artificial Intelligence Screening

arenaflex may use artificial intelligence to create insights on how your candidate information matches the requirements of the job for which you applied. While AI may be used in the recruiting process, all final decisions in the recruiting and hiring process will be taken by the recruiting and hiring teams after considering a candidate's full profile. As a candidate, you can choose to opt out of this artificial intelligence screening process. Your decision to opt out will not negatively impact your opportunity for employment with arenaflex. Apply for this job